FAQ and Troubleshooting

Frequently asked questions about the web app, mobile app and common issues people run into and their solutions.

Known Issues

• Known Issues We Are Currently Working On

Frequently Asked Questions

• How to submit a feature request, idea and suggestion? 
• Myfitnesspal Not Syncing: Troubleshooting
• Is Trainerize offered in other languages?
• What does the client see on the mobile app?
• How can trainers train themselves as a client too?

Troubleshooting the Mobile App

• The app crashed or give me an error - what do I do?
• How to Delete and Reinstall the Trainerize App
• How to troubleshoot your push notifications on the mobile app
• How and where do I download the mobile app?
• How do I use the mobile app when I'm working out?

Upcoming Product Changes

• Client access is going mobile first (Q4 2020)
• Phasing out of Site Designer (Q1 2021)