FAQ and Troubleshooting

Frequently asked questions about the web app, mobile app and common issues people run into and their solutions.

Known Issues

• MyFitnessPal (MFP) Diary Sync Not Working - Dec 29, 2022
• Known Issues We Are Currently Working On

Frequently Asked Questions

• Beta Testing - Where and How to Get Started
• How to submit a feature request, idea and suggestion? 
• What does the client see on the mobile app?
• How can trainers train themselves as a client too?
• System requirements for using Trainerize
• Is Trainerize offered in other languages?

See all 8 articles

Troubleshooting the Mobile App

• Troubleshooting signing into the mobile app (Android)
• The app crashed or give me an error - what do I do?
• How to troubleshoot your push notifications on the mobile app
• MyFitnessPal Not Syncing for Clients: Troubleshooting for Trainers
• How to Delete and Reinstall the Trainerize App

Upcoming Product Changes

• Phasing out of Site Designer (January 14, 2022)