Troubleshooting Common Issues in ABC Trainerize

If you’re experiencing issues with ABC Trainerize (such as pages not loading, features not working, or app crashes), please try these necessary troubleshooting steps before contacting our Support team.
 

First Steps (Web and Mobile)

1. Check Known Issues

Before troubleshooting, check if it is a known issue our team is aware of and working on here.
 

2. Check System Requirements

Make sure your device and software meet the Minimum System Requirements for ABC Trainerize. Outdated devices, operating systems, or browsers can cause issues.
 

3. Check Your Internet Connection and Network Settings

Connection issues or third-party network tools can cause issues such as slow loading, syncing errors, login issues, or features not working as expected.

If you're still experiencing issues, try the following:

• Check your internet connection & test internet speed: Ensure you have a stable Wi-Fi or mobile network. Try switching networks, restarting your modem/router, or moving closer for a better signal. Use a speed test website to check your connection. Contact your provider if speeds are low.

• Disable VPN or proxy services: VPNs, proxy servers, and network security filters can interfere with how ABC Trainerize connects. Temporarily disable any VPN apps, browser-based VPN extensions, or network-level VPN/firewall settings, then close and reopen the app or browser.

• Try a different network: If possible, connect to another Wi-Fi network, use a mobile hotspot, or test from a different location to determine if the issue is network-specific.
   

Troubleshooting the Web App

If you are experiencing issues on your browser, follow the steps below:

1. Use a Recommended Browser (Web App)

For the best performance on the web, use Google Chrome, which is optimized for ABC Trainerize. If you are already using Chrome, make sure it is updated to the latest version.  

2. Clear Cache in Google Chrome

Clearing cache removed outdated or corrupted files that may be causing loading or functionality issues.

1. Click the More menu (three dots, top-right).
2. Select More Tools > Clear browsing data.
3. Check Cookies and other site data and Cached images and files.
4. Choose All time as the time range.
5. Click Clear browsing data.
6. Close and reopen Chrome.
7. Log back into ABC Trainerize.
    

3. Disable Browser Extensions/Try an Incognito Browser:

Extensions such as ad blockers, script blockers, or privacy tools may interfere with functionality. Try disabling extensions temporarily or open ABC Trainerize in an Incognito/Private browsing window.

Troubleshooting the Mobile App

If you have issues on iOS or Android, follow these steps below:

1. Delete and Reinstall the App

Uninstall the ABC Trainerize app and reinstall it from the Apple App store or Google Play Store. This ensures you have the latest version. Follow the full step-by-step guide here: How to Delete and Reinstall the Trainerize App.

2. Update Your Operating System

Update your device’s OS to avoid performance and compatability issues.

Android:

1. Go to Settings
2. Tap System
3. Select System update
4. Install any available updates

Apple (iPhone/iPad):

1. Go to Settings
2. Tap General
3. Select Software Update
4. Download and install updates

3. Restart Your Device

• Power your device off completely
• Turn it back on

This can fix temporary system issues.

4. Force Close and Reopen the App

• Fully close the app (don’t just minimize it)
• Reopen the app

This can resolve loading or syncing problems.

Still Having Issues?

If problems continue, contact Support with:

Device type (e.g., iPhone 14, Samsung Galaxy S23):
Operating system version: 
App version (if using the app): 
Browser and version (if using web):
Internet Speed and/or use of VPN: 
Screenshots or screen recordings:

Sharing this information allows our team to investigate more efficiently and provide a faster, more accurate resolution. We appreciate your help and patience!