Last Update: March 26th, 2026

Under Investigation:
 

• Mobile App Crash When Entering Weight Data In A Workout via The iPad (Open): We’ve identified an issue affecting iPad users where the app crashes whenever they attempt to enter weight data during workout logging. Our team is currently investigating this and is working on a solution.
   

Recently Resolved:
 

• Health Connect Steps Are Syncing Into Trainerize Incorrectly (Resolved): Users previously reported that step counts in ABC Trainerize were higher than those recorded in Health Connect. This was caused by a recent Samsung update that enabled step tracking from both Samsung Health and the device accelerometer. To resolve this, follow these steps:

  • Open Samsung Health > 3‑dot menu > Settings
  • Go to Health Connect > Manage Data > Data sources and Priority > 3‑dot menu on your device > Remove
  • Return to the Health Connect menu > Devices > select your device > toggle Steps OFF
     

• Recent Activities Reflecting Old/Future Data Under Recent Tab (Resolved): We had a technical issue where the Recent Activities tab under a trainer’s or client’s profile sometimes displayed a mix of older and future‑dated activities instead of showing the most recent ones first. This issue has now been resolved.
   

• Data From Apple Health is Syncing in One Day Behind (Resolved): We identified an issue in which data syncing from Apple Health into ABC Trainerize was syncing one day behind. This issue may have impacted certain data, such as steps and calories burned. Our team worked to resolve this matter, and the issue has been resolved in app version v.8.6.cp5. To apply the fix: 

  • Fully close the app (swipe it away) and reopen it. 

  • Click on your profile picture located in the top-left corner > Apple Health

  • Click on Sync now to sync in the data
     
     

  
  Pending Release:
   

• Insights Dashboard Inconsistent Data On Mobile (Pending): We've identified an issue where, when a trainer uses the Insights Dashboard on our mobile app to view a Body Stats data, the profile data displayed may be incorrect when navigating away from the page, regardless of the client being viewed. Our team is actively working on a solution for this issue. Please continue to monitor the known issues page for updates and use the web browser version of the insights dashboard as a temporary workaround.
   

• Progress Photo Corrupted (Showing Halfway) or Blank if Using Landscape Mode (Pending): We have identified an issue affecting some users who are unable to fully load progress photos on mobile devices, as the images only load halfway. Additionally, all iOS users may experience a related problem where viewing progress photos in landscape mode results in the right photo displaying as a blank white page. Our team is actively working on a resolution, and we will update this page once the issue has been resolved.
   

• The date of the Appointment is showing 1 Day Behind (Pending): We have identified an issue where, when a client attempts to book an appointment and selects a class on the mobile app, the displayed date does not match the appointment's listed date. This discrepancy occurs if the user's mobile device is set to a timezone outside of North America, such as Sydney, and affects both iOS and Android devices. Please note that this issue is purely visual and does not impact the actual appointment time or date. The issue has been resolved on app version v.8.4.0. However, if you are using a custom-branded app that has not yet been updated to version v.8.4.0, users may still experience this problem. Our team is working on getting your custom-branded app up to date.
   

• End-Users Unable to Login and Getting the “Account Deactivated” Error (Pending): We are currently aware of an issue affecting some end-users who are unable to log in via the web or mobile platforms, despite entering the correct credentials. Affected users are receiving a pop-up error indicating that their account has been deactivated and advising them to contact their trainer. Our team is actively investigating the root cause of this issue. In the meantime, if an end-user has an alternative email address, trainers can update the user's profile with the new email to help restore access.

Open Issues

Web App: 

• "Save and Launch Preview" Button for Consultation Forms Does Not Work for Free and 30-Day Free Trial Accounts (Open): Our team is aware that the "Save and Launch Preview" button for Consultation Forms will not work as expected on Free and 30-Day Free Trial Accounts. Please note that this feature will work as expected on any Grow, Pro, or Studio/Enterprise level plan.
   
• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:

• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Open): We are aware of an issue where walks/runs tracked via the Garmin Connect integration may be awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests.
  • The issue will only impact users who are tracking their cardio as imperial (miles) in both the ABC Trainerize and Garmin Connect applications. Changing the preferred units to metric (km) in the interim will help avoid the issue until our team is able to patch this issue.
     

Google Health Connect:

• No known issues.
   

Fitbit:

• No known issues.
   

MyFitnessPal:

• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the meantime, if you or your clients run into this issue with meals not automatically syncing over, please periodically manually sync the diary entries.
  • How to Manual Sync: In the ABC Trainerize mobile application > click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.
     
• MyFitnessPal Meals Not Syncing to ABC Trainerize for Some Android Users (Open): We have identified an issue where users on Android who log meals through MyFitnessPal (MFP) may experience their meals not syncing to ABC Trainerize. This occurs because the MFP Android app is currently not syncing meal details to the MFP web platform, which ABC Trainerize relies on for data. If you have any further questions about the issue with the MyFitnessPal Syncing on the Android app, please contact MyFitnessPal’s support here
   

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).