Last Update: July 9th, 2026

Under Investigation:
 

• (Android) Samsung Health Data Not Syncing to Health Connect (Open): We have identified an issue where Samsung Health data is not syncing with Health Connect, which subsequently prevents the data from syncing with Trainerize. Specifically, the syncing of exercise and sleep data is affected. This problem started following the recent Samsung Health update. In the meantime, we recommend reporting this syncing issue directly to Samsung Health and Health Connect, as it involves data transfer between their apps. Once the sync issue between Samsung Health and Health Connect is resolved, the data should automatically sync with ABC Trainerize.
   
• Past Exercise Stats Limited to 90 Days Temporarily (Open): To enhance platform stability following some service interruptions during the week of June 15th, we have temporarily limited the Past Exercise Stats view in the mobile app to display data from the most recent 90 days. Please be assured that this data is still available and can be found on the web browser version of ABC Trainerize. While our team looks to restore support for this feature, both trainers and end-users can still access the full exercise history through the ABC Trainerize web browser application > Progressions page. If you have any questions or concerns regarding this, please don't hesitate to reach out to our support at help@trainerize.com.
   
• Exercise Videos Uploaded Via Mobile Are Zoomed Out When Opening Video in Full-Screen Mode (Open): We are currently experiencing an issue where exercise videos uploaded by trainers from mobile devices display incorrectly in full-screen mode, appearing zoomed out with a small version centered on the screen. Our team is actively working to resolve this problem. 
   
• Mobile App Crash When Entering Weight Data In A Workout via The iPad (Open): We’ve identified an issue affecting iPad users where the app crashes whenever they attempt to enter weight data during workout logging. Our team is currently investigating this and is working on a solution.

Recently Resolved:
 

• Error When Loading Ideas Forum (Resolved): We were experiencing an issue where users were being redirected to the main Trainerize website when trying to visit the Trainerize Ideas Forum. This issue has now been resolved.

   

• ABC Trainerize Web/Mobile App Not Loading Properly (Resolved): We are currently experiencing an outage affecting the ABC Trainerize Web App, where the platform is failing to load for multiple users. Our team is actively investigating and working toward a resolution. 
   

• Exercise Substitution Lag When Searching Exercises (Resolved): We identified an issue where, when using exercise substitution, searching for an exercise via the search bar caused a noticeable input lag. This delay caused text to auto-correct, overwrite, or disappear while typing. This issue has now been resolved on the mobile app version 8.16.0.cp3. 
   

• Android App Displays in Right-to-Left (RTL) Format (Resolved): We had identified an issue affecting Android devices where all in-app content was displayed in a Right-to-Left (RTL) layout. This issue is now resolved.
   

• Health Connect Steps Are Syncing Into Trainerize Incorrectly (Resolved): Users previously reported that step counts in ABC Trainerize were higher than those recorded in Health Connect. This was caused by a recent Samsung update that enabled step tracking from both Samsung Health and the device accelerometer. To resolve this, follow these steps:

  • Open Samsung Health > 3‑dot menu > Settings
  • Go to Health Connect > Manage Data > Data sources and Priority > 3‑dot menu on your device > Remove
  • Return to the Health Connect menu > Devices > select your device > toggle Steps OFF
     
     

Pending Release:

• End-Users Unable to Login and Getting the “Account Deactivated” Error (Pending): We are currently aware of an issue affecting some end-users who are unable to log in via the web or mobile platforms, despite entering the correct credentials. Affected users are receiving a pop-up error indicating that their account has been deactivated and advising them to contact their trainer. Our team is actively investigating the root cause of this issue. In the meantime, if an end-user has an alternative email address, trainers can update the user's profile with the new email to help restore access.

Open Issues

Web App: 

• "Save and Launch Preview" Button for Consultation Forms Does Not Work for Free and 30-Day Free Trial Accounts (Open): Our team is aware that the "Save and Launch Preview" button for Consultation Forms will not work as expected on Free and 30-Day Free Trial Accounts. Please note that this feature will work as expected on any Grow, Pro, or Studio/Enterprise level plan.
   
• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:

• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Open): We are aware of an issue where walks/runs tracked via the Garmin Connect integration may be awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests.
  • The issue will only impact users who are tracking their cardio as imperial (miles) in both the ABC Trainerize and Garmin Connect applications. Changing the preferred units to metric (km) in the interim will help avoid the issue until our team is able to patch this issue.
     

Google Health Connect:

• No known issues.
   

Fitbit:

• No known issues.
   

MyFitnessPal:

• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the meantime, if you or your clients run into this issue with meals not automatically syncing over, please periodically manually sync the diary entries.
  • How to Manual Sync: In the ABC Trainerize mobile application > click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.
     
• MyFitnessPal Meals Not Syncing to ABC Trainerize for Some Android Users (Open): We have identified an issue where users on Android who log meals through MyFitnessPal (MFP) may experience their meals not syncing to ABC Trainerize. This occurs because the MFP Android app is currently not syncing meal details to the MFP web platform, which ABC Trainerize relies on for data. If you have any further questions about the issue with the MyFitnessPal Syncing on the Android app, please contact MyFitnessPal’s support here
   

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).