Last Update: Feb 23rd, 2026

Under Investigation:
 

• Mobile App Crash When Entering Weight Data In A Workout via The iPad (Open): We’ve identified an issue affecting iPad users where the app crashes whenever they attempt to enter weight data during workout logging. Our team is currently investigating this and is working on a solution.
   
• Progress Photo Corrupted (Showing Halfway) or Blank if Using Landscape Mode (Open): We have identified an issue affecting some users who are unable to fully load progress photos on mobile devices, as the images only load halfway. Additionally, all iOS users may experience a related problem where viewing progress photos in landscape mode results in the right photo displaying as a blank white page. Our team is actively working on a resolution, and we will update this page once the issue has been resolved.
   
• Recent Activities Reflecting Old/Future Data Under Recent Tab (Open): We have identified a technical issue - When opening the Recent Activities tab under a trainer’s or client’s profile, the system sometimes displays a mix of older and future-dated activities together, instead of showing the most recent activities first. If you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.

Recently Resolved:
 

• Error Received When Attempting to Create a Workout via the AI Workout Builder Beta (Resolved): We had an issue with the AI Workout Builder Beta feature on February 19th where the AI Workout Builder may have run into an error when generating workouts. Our team temporarily disabled the Beta over the weekend while we resolved the issue. As of 10:00am PST, Monday February 23rd, the AI Workout Builder Beta feature has been re-enabled for all accounts. If it is not yet displaying for your account, please fully close and re-open the web browser.
   

• Fork and Knife Icon Not Visible If User Has Evolution Nutrition Meal PDF Synced (Resolved): We had an issue where users were unable to see the fork and knife icon on their mobile if they had a meal plan synced in from Evolution Nutrition. This issue has now been resolved on app version v8.5.0 and above. 
   

• App Store Link in Invitation Email Gives Error on iOS Devices (Resolved): We have identified a technical issue affecting iOS users when attempting to download the mobile application via the links included in the client's invitation email. We are currently working on a solution to address this issue. 

  • When an iOS device is configured to use Safari as the default browser, tapping the app icon may trigger a “Safari cannot open the page” error. In this scenario, the user should select “OK” followed by “Open,” which will correctly redirect them to the Apple App Store. 

  • If the iOS device is configured to use Chrome as the default browser, the link will fail to open the App Store. In these cases, the user can manually navigate to the Apple App Store, search for, and download the application directly. Alternatively, the client can also copy the link found under "Download the mobile app" in the invitation email and paste it into a Safari web browser.

  
  Pending Release:
   

• The date of the Appointment is showing 1 Day Behind (Pending): We have identified an issue where, when a client attempts to book an appointment and selects a class on the mobile app, the displayed date does not match the appointment's listed date. This discrepancy occurs if the user's mobile device is set to a timezone outside of North America, such as Sydney, and affects both iOS and Android devices. Please note that this issue is purely visual and does not impact the actual appointment time or date. The issue has been resolved on app version v.8.4.0. However, if you are using a custom-branded app that has not yet been updated to version v.8.4.0, users may still experience this problem. Our team is working on getting your custom-branded app up to date.
   

• End-Users Unable to Login and Getting the “Account Deactivated” Error (Pending): We are currently aware of an issue affecting some end-users who are unable to log in via the web or mobile platforms, despite entering the correct credentials. Affected users are receiving a pop-up error indicating that their account has been deactivated and advising them to contact their trainer. Our team is actively investigating the root cause of this issue. In the meantime, if an end-user has an alternative email address, trainers can update the user's profile with the new email to help restore access.

Open Issues

Web App: 

• "Save and Launch Preview" Button for Consultation Forms Does Not Work for Free and 30-Day Free Trial Accounts (Open): Our team is aware that the "Save and Launch Preview" button for Consultation Forms will not work as expected on Free and 30-Day Free Trial Accounts. Please note that this feature will work as expected on any Grow, Pro, or Studio/Enterprise level plan.
   
• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:

• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Open): We are aware of an issue where walks/runs tracked via the Garmin Connect integration may be awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests.
  • The issue will only impact users who are tracking their cardio as imperial (miles) in both the ABC Trainerize and Garmin Connect applications. Changing the preferred units to metric (km) in the interim will help avoid the issue until our team is able to patch this issue.
     

Google Health Connect:

• No known issues.
   

Fitbit:

• No known issues.
   

MyFitnessPal:

• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the meantime, if you or your clients run into this issue with meals not automatically syncing over, please periodically manually sync the diary entries.
  • How to Manual Sync: In the ABC Trainerize mobile application > click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.
     

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).