Last Update: Sept 11th, 2026

Under Investigation:
 

• Samsung Navigation Bar Causing Inaccessible Tooltip Button (Open): We are currently aware of an issue where the native Samsung navigation bar covers the button that appears when a tooltip is displayed, preventing users from clicking Got it. If clients are experiencing this issue, clients can switch to Swipe gestures in their device’s display settings. They should then be able to click the "Got it" button in ABC Trainerize. They can switch back to the navigation bar buttons afterward.
   

Recently Resolved:
 

• End-Users Unable to Login and Getting the “Account Deactivated” Error (Resolved): There was an issue affecting some end-users who were unable to log in via the web or mobile platforms, despite entering the correct credentials. Affected users are receiving a pop-up error indicating that their account has been deactivated and advising them to contact their trainer. Our team has resolved this issue, but if you or your client(s) have any issues logging in, please reach out to our support at help@trainerize.com.
   
• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Resolved): We were aware of an issue where walks/runs tracked via the Garmin Connect integration may have been awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests. This issue has been resolved.
   
• Error When Attempting to Complete Onboarding Form (Resolved): We have identified an issue in which new users receive an "answers are invalid" error when attempting to complete the onboarding form via the mobile web. Our team is actively working on a resolution. In the meantime, for users experiencing this issue, the trainer may schedule an onboarding form on the calendar for the client.
   
• Past Exercise Stats Limited to 90 Days Temporarily (Resolved): Clients can now view up to 365 days of exercise history in the mobile app, expanded from the previous 90-day limit. The limit was introduced to maintain mobile performance and stability for accounts with several years of exercise data. Our team continues working toward restoring access to clients’ full exercise history in the app. We appreciate your patience and understanding.
   

• Health Connect Steps Are Syncing Into Trainerize Incorrectly (Resolved): Users previously reported that step counts in ABC Trainerize were higher than those recorded in Health Connect. This was caused by a recent Samsung update that enabled step tracking from both Samsung Health and the device accelerometer. To resolve this, follow these steps:

  • Open Samsung Health > 3‑dot menu > Settings
  • Go to Health Connect > Manage Data > Data sources and Priority > 3‑dot menu on your device > Remove
  • Return to the Health Connect menu > Devices > select your device > toggle Steps OFF
     

Open Issues:

Web App: 

• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:

• No known issues.

Google Health Connect:

• (Android) Samsung Health Data Not Syncing to Health Connect (Open): We have identified an issue where Samsung Health data is not syncing with Health Connect, which subsequently prevents the data from syncing with Trainerize. Specifically, the syncing of exercise and sleep data is affected. This problem started following the recent Samsung Health update. In the meantime, we recommend reporting this syncing issue directly to Samsung Health and Health Connect, as it involves data transfer between their apps. Once the sync issue between Samsung Health and Health Connect is resolved, the data should automatically sync with ABC Trainerize.
   

Fitbit:

• No known issues.
   

MyFitnessPal:

• No known issues
   

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).