Hi! How can we help you today?
Getting Started
Setup the basics
Account & billing
Manage your account
Troubleshooting
FAQ and known issues
Training
Programs, Workouts, Exercises and Master Libraries
Nutrition
Goals, Meal Planning & Tracking Compliance
Goals & Habits
Set and track client lifestyle goals and habits
Managing Clients
Train online and in-person clients more effectively
Engaging Clients
Messaging and building digital communities
Team Access
Trainers, locations and club controls
Frequently Asked Questions
- How do I add clients and send them workouts?
- How do I setup a client's calendar?
- How to Measure Client Engagement and Compliance
- How does a client connect MyFitnessPal to Trainerize?
- How do I get a custom branded app?
- What are the Transaction Fees and Available Countries for Trainerize Pay
- How do I upgrade or downgrade my plan?
Known Issues
Connect with us!
Getting Started
Getting Started
- What is Trainerize? + Getting Started Overview
- How do I set up the basics?
- In-app Setup Guide for Getting Started
- Signing into your ABC Trainerize site (Trainer)
- How do my clients login to ABC Trainerize?
- How to Integrate your Website with ABC Trainerize
Trainerize.me
- How do I use Trainerize.me to market myself?
- How do I fill out my Trainerize.me profile?
- How and where do I create my "Why Train With Me" video?
- How Do I Enable/Disable my Trainerize.me Profile?
- How do I submit a blog article on Trainerize.me?
- What are the guidelines for submitting articles to Trainerize.me?
Success Center - Marketing Material
Personalize Your App Experience
Account and Billing
Account
- ABC Trainerize and HIPAA
- ABC Trainerize Availability: Unsupported Countries
- Browser Push Notifications
- Browser Push Notifications
- Changing Account Ownership on ABC Trainerize
- How and where do I upload my profile picture?
General Billing
- Adding Your Tax Information on ABC Trainerize
- Billing Date Policies at ABC Trainerize
- How do I apply a coupon code to my ABC Trainerize account?
- How Do I Cancel My Subscription?
- How Do I Change My Plan Level?
- How Do I Delete My Account?
Add-On Subscriptions
Referral Program
Clients of Trainers / ABC Trainerize Customers
FAQ and Troubleshooting
Known Issues
- Known Issue: Calendar Sync Screen is Missing Upon Sign-In
- Known Issue: Personal Best Animation is Missing + Disabling Contrast Settings on iOS
- Known Issue: ABC Trainerize Application Runs Slowly, Uses Excessive Battery, or Runs into Performance Related Issues When an Apple Watch is Connected
- How to see client's full diary? (MyFitnessPal Sync Issue – Alternative Solution)
- Why can't a client purchase products when my coaching client seats are full?
- Known Issues We Are Currently Working On
Frequently Asked Questions
- I Have Two ABC Trainerize Accounts. How Do I Log Into Both?
- Why Isn't My Client Receiving the Invitation Email?
- Why Can't I See a Tab/Button on my Web Browser?
- Why Does My Client Have Multiple, Duplicated, or Other Calendar Items That I did not Schedule?
- Beta Testing - Where and How to Get Started
- How to Submit a Feature Request, Idea or Suggestion
Troubleshooting the Mobile App
- Troubleshooting for Clients - Apple Watch/Apple Health Not Syncing With ABC Trainerize
- How do I Find the Version Number for my ABC Trainerize Mobile App?
- Troubleshooting for Clients - Fitbit not syncing with Trainerize
- The app crashed or give me an error - what do I do?
- How to Troubleshoot Push Notifications on the Mobile App
- MyFitnessPal Not Syncing for Clients: Troubleshooting for Trainers
Upcoming Product Changes
Training - Programs, Workouts, Exercises
Master Workouts
- About Master Workouts
- What types of workouts can I create?
- How to Create a Workout
- Organizing Your Master Workout Library with Tags
- Workout Duration for Regular and Circuit Workouts
- How To Schedule Workouts and Cardio Activities For Clients on the Web
Master Programs
- About Master Programs
- What is a Phased Program and How to Build One
- What is an On-Demand Program and How to Build One
- What are Program Auto-Tags and How Can I Use Them?
- Schedule Activities into Your Client's Calendar
- Multiple Programming in ABC Trainerize
On-demand Video Workouts
- How to add closed captions to On-demand Video Workouts
- Step-by-step guide to creating video workouts
- How to create a video workout content strategy
- Tips for creating killer video workouts and classes
- How to price and charge for your on-demand video workouts
- How to sell and market your on-demand video workouts and classes
Exercises
- What Type of Exercises Can I Create?
- How do I search for exercises?
- How do I add my own custom exercises? (Web app)
- How do I add my own custom exercises? (Mobile app)
- What exercise stats can be tracked?
- How to use 1RM, 3RM, 5RM, 10RM for Measuring Client Performance
Workouts FAQ
- Why Can't I Upload Video Workouts to My Personal Folder?
- What is the Difference Between Custom Exercise Videos and Workout Videos?
- Creating EMOM and AMRAP Style Workouts
- Auto-Fill Exercise Stats
- How To Import Master Workouts on the Mobile App
- How to Schedule Workouts and Cardio Activities for Clients on the Mobile App
Programs FAQ
- What Does "Trimmed" Mean In My Client's Training Program?
- How to Backdate or Pause a Client's Training Program
- Can I Transfer Programs or Other Data from One Account to Another?
- How Do I Mass Delete Calendar Items (Workouts, Cardio, Auto Messages, etc.)?
- What is the difference between subscribing and copying a program to a client?
- Troubleshooting: Why can't my client see their program/workouts?
Delivering Training
Nutrition
Nutrition Goals
Meal Plans
Tracking Meals
- How to Adjust the Default Setting for Client Meal Tracking
- How Can Clients Track Their Nutrition?
- What is the Discover tab?
- Sharing Meal Photos (In-App)
- Calories or Full Macro Tracking (In-App)
- How to change meal trackers for clients (single and bulk)
Creating Custom Meals
Monitoring Nutrition and Compliance
FAQ
Goals and Habits
Goals
Habits
Master Habits
Managing and Monitoring Clients
Client management
- How to Bulk Assign Actions for Clients
- ABC Trainerize Feature Access: Web Account vs. Mobile App
- "Email Already Taken" Error when Adding a Client
- Can I Assign a Client to Multiple Trainers?
- Why are my Clients "Pending" Even Though I have Available Client Seats?
- How to Enable/Disable Timmy Explorer (Demo Client) on your Web Account
Monitoring client compliance
- How Are Workouts and Cardio Activities Tracked on ABC Trainerize via Wearable Devices?
- What Data Syncs From Wearables and App Integrations?
- Configuring Tiles on the Client Dashboard
- Measuring Client Progress
- Company-wide Compliance on Overview Page
- Measuring Client Engagement and Compliance
Messaging, Engaging Clients and Building Digital Communities
Real-time and Automated Messaging
- How To Create a Group Message With Clients and Trainers
- Voice Messages
- Troubleshooting - Why Didn't My Pre-Schedule Auto Message(s) Send to My Client?
- Why Didn't the Auto Message on the First Day of the Program Send Out to My Client?
- How do I send and view individual messages?
- How to Send a Message to All Your Clients (Mass Messaging)
Building Digital Communities and Groups
- Using Groups to Share Educational Content with Clients
- Challenges: Setup for Success - Prepping Client Accounts for Challenges
- Challenges FAQ
- Creating Challenges for Your Clients
- Tools to Help You Manage Your Groups
- Boost Client Engagement with Groups
Resources for your clients
Team and Business-Level Controls
Managing Locations
Managing trainers
Business-Level Settings
Selling Digital Fitness
Selling, Marketing and Getting Clients
Payments
Getting Started
Building Your Products
- How To Create A Free Product
- What are “new client only” products?
- How to Market and Sell Product Bundles
- How to Market and Sell a Main Product + Add-ons (A.K.A. The Membership Approach)
- How to allow your clients to cancel their recurring Trainerize Pay products with self-cancellation
- Main Products vs. Add-ons
Managing Sales and Creating Discount Offers
- What Determines the Start Date for a Client's Product?
- How to sell a product
- How to make a manual sale
- How to Offer Free App Trials With Discount Codes
- Creating Discount Codes
- Applying and removing discount codes
Listing and Selling Your Product
Automating content delivery and account setup
- How to upsell by sharing offers and products via messaging
- Product Automation - Automating Content Delivery and Meal Plan PDFs on Purchase of a Product
- Membership Control: how to automatically deactivate clients with expired products or failed payments
- Does a client need a main product before they can buy an add-on?
About Invoices and Transactions
Fees and Security
Switching from Trainerize Pay to connecting your Stripe account directly
FAQ and Troubleshooting on Payments
- Payments Tab Reset: What You Need To Know
- When are my Stripe Payouts?
- Can I Pause a Client's Product?
- Stripe Integration: Available Countries Where You Can Accept Payments From
- How to Migrate from Paypal to Trainerize Pay
- Other ways of collecting payments
Appointments and Video Calls
Appointments
- How to Manage the Class Types Visible On Your Client's Dashboard
- How to Add Credits to your Client's Accounts
- How to create an Appointment or Class Type
- How to edit Appointment Types (and what gets grandfathered)
- How to Schedule Appointments on the Web
- How to Schedule Appointments on Mobile
Video Call Sessions
Client Self-Booking
- How to allow clients to self-book 1-on-1 PT sessions and group classes in Trainerize?
- Creating Classes/Appointments that allow for self-booking by clients
- Setting your calendar availability for client self-booking
- What are the four types of calendar availability trainers can set for client self-booking?
- What is a booking window limit and how to set it
- How do clients self-book appointments/classes?
Custom Branded Apps
Overview
Pro CBA
- Getting Started with the Pro Custom Branded App (CBA)
- Pro Custom Branded App: Features and Expectations
- Pro Custom Branded App: How to Purchase the Add-on
- I've Purchased My Pro Custom Branded App. What's Next?
- Pro Custom Branded App: Preparing Assets for Your App
- Pro Custom Branded App: Using the Publisher to Submit Your Request
Studio and Enterprise CBA
- Studio/Enterprise Custom Branded App: Why Is My App Unavailable in the App Store?
- Getting Started With Your Studio/Enterprise Custom Branded App: Requirements and Process
- Studio/Enterprise Custom Branded App: Apple Developer Account
- Studio/Enterprise Custom Branded App: Adding Us To Your Apple Developer Account
- Studio/Enterprise Custom Branded App: Apple API Key
- Studio/Enterprise Custom Branded App: Required Assets
Add-ons and Integrations
MINDBODY
- Where and How to Set Up the MINDBODY Integration for Trainerize
- How to Sync Contracts from MINDBODY to Trainerize
- How to Sync Appointments from MINDBODY to Trainerize
- How to manually import clients from MINDBODY to Trainerize
- Membership Controls in MINDBODY
- How to Set Up Automation for MINDBODY Contracts Synced to Trainerize
ABC Fitness Solutions
- Les Mills and Trainerize Enterprise Integration
- Glofox and Trainerize Studio Integration
- How to Sync ABC Fitness Solutions Recurring Services and Memberships to Trainerize
- How to Set Up Automation for ABC Memberships and Recurring Services Synced to Trainerize
- Connecting DataTrak to Trainerize
- Configuring DataTrak for digital sales in Trainerize
MyFitnessPal
- ★ Troubleshooting: I cannot see my client's MyFitnessPal meal diary with all specific food
- How to manually sync data from MyFitnessPal into Trainerize
- How does a client connect MyFitnessPal to Trainerize?
- How to Monitor Client Nutrition with MyFitnessPal
- I'm Having Trouble with MyFitnessPal Syncing My Meals: Troubleshooting for Clients
- Myfitnesspal: Diary sharing and seeing the details of your clients meals
Apple Health and Apple Watch
- Why Doesn't My Apple Workout Show on ABC Trainerize?
- Appointments on the Apple Watch (Clients)
- Appointments on the Apple Watch (Trainers)
- What Cardio Activities can be tracked through the Apple Watch?
- How can clients sync wearable data from their Apple Watch?
- How to customize your Apple Watch face with complications (for clients)
Garmin
Fitbit
Withings
Zapier App Automation
- What is Zapier and why should I use it?
- How do I connect to Zapier?
- Shared Zaps - what are they and where can I find them?
- How do I use Shared Zaps?
- When creating a custom Zap what actions and triggers are available for Trainerize?
- What Are the Recommended Integrations with Trainerize and Zapier?