Hi! How can we help you today?
Setup the basics
Account & billing
Manage your account
FAQ and known issues
Programs, Workouts, Exercises and Master Libraries
Goals, Meal Planning & Tracking Compliance
Goals & Habits
Set and track client lifestyle goals and habits
Train online and in-person clients more effectively
Messaging and building digital communities
Trainers, locations and club controls
Selling Digital Fitness
Ways to sell online and types of digital produtcts
Seamlessly sell online training plans
Booking PT, coaching and video call sessions
Frequently Asked Questions
- How do I add clients and send them workouts?
- How do I setup a client's calendar?
- How to Measure Client Engagement and Compliance
- How does a client connect MyFitnessPal to Trainerize?
- How do I get a custom branded app?
- What are the Transaction Fees and Available Countries for Trainerize Pay
- How do I upgrade or downgrade my plan?
Connect with us!
- In-app Setup Guide for Getting Started
- How to Integrate your Website with Trainerize
- What is Trainerize? + Getting Started Overview
- How do I set up the basics?
- Signing into your Trainerize site (Trainer)
- How do my clients login to Trainerize?
- How do I fill out my Trainerize.me profile?
- How and where do I create my "Why Train With Me" video?
- How do I enable/disable my Trainerize.me profile?
- How do I submit a blog article on Trainerize.me?
- What are the guidelines for submitting articles to Trainerize.me?
- How do I use Trainerize.me to market myself?
- ABC Trainerize Availability: Unsupported Countries
- Browser Push Notifications
- How and where do I upload my profile picture?
- How Do I Reset My Password?
- How do I set my preferred units of measurement for tracking? (Imperial or Metric)
- How Do I Unsubscribe from Marketing Emails?
- Billing Date Policies at ABC Trainerize
- How do I apply a coupon code to my ABC Trainerize account?
- How Do I Cancel My Subscription?
- How Do I Change My Plan Level?
- How Do I Delete My Account?
- How do I update the billing information in my account?
- Known Issue: Personal Best Animation is Missing + Disabling Contrast Settings on iOS
- Known Issue: ABC Trainerize Application Runs Slowly, Uses Excessive Battery, or Runs into Performance Related Issues When an Apple Watch is Connected
- How to see client's full diary? (MyFitnessPal Sync Issue – Alternative Solution)
- Why can't a client purchase products when my coaching client seats are full?
- Known Issues We Are Currently Working On
- Why Does My Client Have Multiple, Duplicated, or Other Calendar Items That I did not Schedule?
- Beta Testing - Where and How to Get Started
- How to submit a feature request, idea and suggestion?
- What does the client see on the mobile app?
- How can trainers train themselves as a client too?
- Minimum System Requirements for ABC Trainerize
- Troubleshooting for Clients - Apple Watch/Apple Health Not Syncing With ABC Trainerize
- How do I Find the Version Number for my ABC Trainerize Mobile App?
- Troubleshooting for Clients - Fitbit not syncing with Trainerize
- Troubleshooting signing into the mobile app (Android)
- The app crashed or give me an error - what do I do?
- How to troubleshoot your push notifications on the mobile app
- About Master Workouts
- What types of workouts can I create?
- How to Create a Workout
- What Are Master Workout Tags?
- Workout Duration for Regular and Circuit Workouts
- How To Schedule Workouts and Cardio Activities For Clients on the Web
- How to Replace System Exercise Videos
- Use Program Filters to Find and Import Programs from the Trainerize Program Library
- What are Program Auto-Tags and How Can I Use Them?
- Multiple Programming in ABC Trainerize
- About Master Programs
- How are programs labelled in a clients profile? (Main, Add-on, Client's Personal)
- How to add closed captions to On-demand Video Workouts
- Step-by-step guide to creating video workouts
- How to create a video workout content strategy
- Tips for creating killer video workouts and classes
- How to price and charge for your on-demand video workouts
- How to sell and market your on-demand video workouts and classes
- What type of Exercises can I create?
- How do I search for exercises?
- How do I add my own custom exercises? (Web app)
- How do I add my own custom exercises? (Mobile app)
- What exercise stats can be tracked?
- How to use 1RM, 3RM, 5RM, 10RM for Measuring Client Performance
- How To Import Master Workouts on the Mobile App
- How to Schedule Workouts and Cardio Activities for Clients on the Mobile App
- How can clients filter their program workouts?
- How To Track Workouts For A Client
- How do I move a Workout built in a Program to the "Master Workouts" section?
- How to Use the RPE Workout Rating Feature in your Training
- How Do I Mass Delete Calendar Items (Workouts, Cardio, Auto Messages, etc.)?
- What is the difference between subscribing and copying a program to a client?
- Troubleshooting: Why can't my client see their program/workouts?
- When to use a Master Program or a Client's Program, and Multiple Programs
- How Do I Subscribe a Client to a Program?
- How do I add Body Stats or Progress Photo Reminders on the Mobile App
- Can I Assign a Client to Multiple Trainers?
- Why are my Clients "Pending" Even Though I have Available Client Seats?
- What does the "Basic" client type entail and what does the client see?
- Setting up client permissions based on client type
- How to Configure the Mobile App Layout by Client Type
- What are Client Types?
- How To Create a Group Message With Clients and Trainers
- Troubleshooting - Why Didn't My Pre-Schedule Auto Message(s) Send to My Client?
- Why Didn't the Auto Message on the First Day of the Program Send Out to My Client?
- How do I send and view individual messages?
- How to Send a Message to All Your Clients (Mass Messaging)
- How to Use One-way and Two-way Messaging
- Challenges: Setup for Success - Prepping Client Accounts for Challenges
- Challenges FAQ
- Creating Challenges for Your Clients
- Tools to help you manage your Groups
- Boost Client Engagement with Groups
- Best Practices for Small, Medium and Large Group Sizes
- How To Create A Free Product
- What are “new client only” products?
- How to Market and Sell Product Bundles
- How to Market and Sell a Core Product + Add-ons (A.K.A. The Membership Approach)
- How to allow your clients to cancel their recurring Trainerize Pay products with self-cancellation
- Main Products vs. Add-ons
- How to sell a product
- How to make a manual sale
- How to Offer Free App Trials With Discount Codes
- Creating Discount Codes
- Applying and removing discount codes
- Embedding discount codes in payment links
- How to upsell by sharing offers and products via messaging
- Product Automation - Automating Content Delivery and Meal Plan PDFs on Purchase of a Product
- Membership Control: how to automatically deactivate clients with expired products or failed payments
- Does a client need a main product before they can buy an add-on?
- How to Manage the Class Types Visible On Your Client's Dashboard
- How to Add Credits to your Client's Accounts
- How to create an Appointment or Class Type
- How to edit Appointment Types (and what gets grandfathered)
- How to schedule Appointments on the Web?
- How to schedule Appointments on Mobile?
- How to allow clients to self-book 1-on-1 PT sessions and group classes in Trainerize?
- Creating Classes/Appointments that allow for self-booking by clients
- Setting your calendar availability for client self-booking
- What are the four types of calendar availability trainers can set for client self-booking?
- What is a booking window limit and how to set it
- How do clients self-book appointments/classes?
- I've Purchased My Pro Custom Branded App. What's Next?
- How to Rebrand Your Pro Custom Branded App (CBA)
- Why Doesn't My Pro Custom Branded App Have an Apple App Store Listing?
- Pro Custom Branded App: What's included?
- Pro Custom Branded App: How do I get one?
- Pro Custom Branded App: How to submit my request?
- Seamlessly onboard clients to your new Studio Custom Branded App
- Custom Branded App - Requirements and Process
- Custom Branded App - Frequently Asked Questions
- Custom Branded App: Required Assets
- Custom Branded App: Apple Developer Account
- Custom Branded App: Apple API Key
- Where and How to Set Up the MINDBODY Integration for Trainerize
- How to Sync Contracts from MINDBODY to Trainerize
- How to Sync Appointments from MINDBODY to Trainerize
- How to manually import clients from MINDBODY to Trainerize
- Membership Controls in MINDBODY
- How to Set Up Automation for MINDBODY Contracts Synced to Trainerize
- Les Mills and Trainerize Enterprise Integration
- Glofox and Trainerize Studio Integration
- How to Sync ABC Fitness Solutions Recurring Services and Memberships to Trainerize
- How to Set Up Automation for ABC Memberships and Recurring Services Synced to Trainerize
- Connecting DataTrak to Trainerize
- Configuring DataTrak for digital sales in Trainerize
- ★ Troubleshooting: I cannot see my client's MyFitnessPal meal diary with all specific food
- How to manually sync data from MyFitnessPal into Trainerize
- How does a client connect MyFitnessPal to Trainerize?
- How to Monitor Client Nutrition with MyFitnessPal
- I'm Having Trouble with MyFitnessPal Syncing My Meals: Troubleshooting for Clients
- Myfitnesspal: Diary sharing and seeing the details of your clients meals
- Why Doesn't My Apple Workout Show on ABC Trainerize?
- Appointments on the Apple Watch (Clients)
- Appointments on the Apple Watch (Trainers)
- What Cardio Activities can be tracked through the Apple Watch?
- How can clients sync wearable data from their Apple Watch?
- How to customize your Apple Watch face with complications (for clients)
- What is Zapier and why should I use it?
- How do I connect to Zapier?
- Shared Zaps - what are they and where can I find them?
- How do I use Shared Zaps?
- When creating a custom Zap what actions and triggers are available for Trainerize?
- What are the recommended integrations with Trainerize and Zapier?