Hi! How can we help you today?
Getting Started
Setup the basics
Account & billing
Manage your account
Troubleshooting
FAQ and known issues
Training
Programs, Workouts, Exercises and Master Libraries
Nutrition
Goals, Meal Planning & Tracking Compliance
Goals & Habits
Set and track client lifestyle goals and habits
Managing Clients
Train online and in-person clients more effectively
Engaging Clients
Messaging and building digital communities
Team Access
Trainers, locations and club controls
Frequently Asked Questions
- How do I add clients and send them workouts?
- How do I setup a client's calendar?
- How to Measure Client Engagement and Compliance
- How does a client connect MyFitnessPal to Trainerize?
- How do I get a custom branded app?
- What are the Transaction Fees and Available Countries for Trainerize Pay
- How do I upgrade or downgrade my plan?
Known Issues
Connect with us!
Getting Started
Getting Started
- How to Integrate your Website with Trainerize
- What is Trainerize? + Getting Started Overview
- How do I set up the basics and add my first client?
- How do I manage and track my clients?
- Signing into your Trainerize site (Trainer)
- How do my clients login to Trainerize?
Trainerize.me
- How do I fill out my Trainerize.me profile?
- How and where do I create my "Why Train With Me" video?
- How do I enable/disable my Trainerize.me profile?
- How do I submit a blog article on Trainerize.me?
- What are the guidelines for submitting articles to Trainerize.me?
- How do I use Trainerize.me to market myself?
Success Center - Marketing Material
Account and Billing
Account
- How to manage e-signing of waivers and PAR-Q forms and documents with clients?
- Trainerize and HIPAA
- How to change your Trainerize Web Address (Trainerize URL)
- Setting Up Email Notifications
- Keeping Your Account Secure
- How to Restrict Adding and Editing Client and Trainer Information
Billing FAQ
Referral Program
FAQ and Troubleshooting
Known Issues
Frequently Asked Questions
- How to submit a feature request, idea and suggestion?
- What does the client see on the mobile app?
- How can trainers train themselves as a client too?
- System requirements for using Trainerize
- Is Trainerize offered in other languages?
- How and where do I download the mobile app?
Troubleshooting the Mobile App
Upcoming Product Changes
Training - Programs, Workouts, Exercises
Delivering Training
- How to set up Skype and Trainerize for delivering online workouts and PT sessions
- How to set up Zoom and Trainerize for delivering Online Workouts, PT Sessions and at-home Classes
- How to create a client's virtual PT schedule with Trainerize and Zoom
- How to create a library of at-home Fitness/Yoga/Studio Classes for your gym members and PT clients
Programs
- What is a Program? How do I build one?
- How to Access Pre-built Workouts and Programs in the Trainerize Content Libraries
- How Do I Subscribe a Client to a Program?
- How do I setup a client's custom program?
- How to Edit Site-Wide Auto-Messages
- How do I add Body Stats or Progress Photo Reminders?
Workouts
- What types of workouts can I create?
- How to Create and Send Workouts to a Client
- How To Schedule Workouts For A Client
- How To Track Workouts For A Client
- How to Create Interval Workouts in Trainerize
- How to Create Metabolic Conditioning Workouts
On-demand Video Workouts
- Step-by-step guide to creating video workouts
- How to create a video workout content strategy
- Tips for creating killer video workouts and classes
- How to price and charge for your on-demand video workouts
- How to sell and market your on-demand video workouts and classes
- How does pricing work for Video Workouts and Video Call Sessions
Exercises
Master Programs
Master Workouts
Nutrition - Tracking and Meal Planning
Nutrition Goals
Meal Planning
Client Nutrition Tracking
Monitoring Nutrition and Compliance
Goals and Habits
Goals
Habits
Master Habits
Managing and Monitoring Clients
Client management
- How to Configure the Mobile App Layout by Client Type
- What are Client Types and How to Change Them
- How to export client lists to a CSV file
- How To Add Clients To Trainerize
- How to bulk import client lists into Trainerize
- Viewing a client's account on the mobile app
Monitoring client compliance
Messaging, Engaging Clients and Building Digital Communities
Real-time and Automated Messaging
Building Digital Communities and Groups
- Using Groups to Boost Client Engagement
- Best Practices For Using Groups
- Team Training using Groups and Master Programs
- About Group Settings
- Group Leader Permissions
- Auto-posting in Trainerize Groups
Resources for your clients
Team and Business-Level Controls
Managing Locations
Managing trainers
Business-Level Settings
Selling Digital Fitness
Selling, Marketing and Getting Clients
- How to Get Online Fitness Clients (By Jonathan Goodman)
- Social Media: Promoting Your Products on Instagram
- Social Media: Creating a Facebook Catalog to sell your products
- Social Media: How to market your Trainerize products with Facebook ads
- Social Media: Tracking traffic and ad conversions with a Facebook pixel
- Website: Adding Trainerize Pay products to your Squarespace website
Payments
Getting Started
Building Your Products
Managing Sales and Creating Discount Offers
- How to sell a product using Trainerize Pay
- How to make a manual sale
- How to Offer Free App Trials With Trainerize Pay (Discount Code)
- Creating Discount Codes
- Applying and removing discount codes
- Embedding discount codes in payment links
Selling On Your Trainerize.me Profile
Automating content delivery and account setup
About Invoices and Transactions
About Payouts and Disputes
Fees and Security
Migrating from other systems to Trainerize Pay
Appointments and Video Calls
Appointments
Video Call Sessions
Custom Branded Apps
Custom Branded Mobile App
Custom Branded Mobile App - Pro
- Pro Custom Branded App: What's included?
- Pro Custom Branded App: How do I get one?
- Pro Custom Branded App: How to submit my request?
- Pro Custom Branded App - Preparing assets for your app
- Pro Custom Branded App: My app is ready. How do I download it?
- Pro Custom Branded App: Frequently Asked Questions
Custom Branded Mobile App - Studio/Enterprise
- Studio Custom Branded App - Requirements and Process
- Studio Custom Branded App - Frequently Asked Questions
- Enterprise Custom Branded App - Requirements and Process
- Enterprise Custom Branded App - Frequently Asked Questions
- Studio/Enterprise Custom Branded App: Required Assets
- Studio/Enterprise Custom Branded App: Apple Developer Account
Add-ons and Integrations
Apple Health and Apple Watch
Education Partner Program
Experts Program
ABC Fitness Solutions
- How to Sync ABC Fitness Solutions Recurring Services and Memberships to Trainerize
- How to Set Up Automation for ABC Memberships and Recurring Services Synced to Trainerize
- Connecting DataTrak to Trainerize
- Configuring DataTrak for digital sales in Trainerize
- Known ABC Fitness Solutions Issues We Are Currently Working On
MINDBODY
- Where and How to Set Up the MINDBODY Integration for Trainerize
- How to Sync Contracts from MINDBODY to Trainerize
- How to Sync Appointments from MINDBODY to Trainerize
- How to manually import clients from MINDBODY to Trainerize
- Membership Controls in MINDBODY
- How to Set Up Automation for MINDBODY Contracts Synced to Trainerize
MyFitnessPal
- ★ Troubleshooting: I cannot see my client's MyFitnessPal meal diary with all specific food
- How to manually sync data from MyFitnessPal into Trainerize
- How does a client connect MyFitnessPal to Trainerize?
- How to Monitor Client Nutrition with MyFitnessPal
- Troubleshooting: I'm having trouble with MyFitnessPal working/syncing my meals.
Fitbit
Withings
Zapier App Automation
- What is Zapier and why should I use it?
- How do I connect to Zapier?
- Shared Zaps - what are they and where can I find them?
- How do I use Shared Zaps?
- What are the recommended integrations with Trainerize and Zapier?
- What other apps does Zapier work with?
