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Getting Started
Setup the basics
Account & billing
Manage your account
Troubleshooting
FAQ and known issues
Training
Programs, Workouts, Exercises and Master Libraries
Nutrition
Goals, Meal Planning & Tracking Compliance
Goals & Habits
Set and track client lifestyle goals and habits
Managing Clients
Train online and in-person clients more effectively
Engaging Clients
Messaging and building digital communities
Team Access
Trainers, locations and club controls
Frequently Asked Questions
- How do I add clients and send them workouts?
- How do I setup a client's calendar?
- How to Measure Client Engagement and Compliance
- How does a client connect MyFitnessPal to Trainerize?
- How do I get a custom branded app?
- What are the Transaction Fees and Available Countries for Trainerize Pay
- How do I upgrade or downgrade my plan?
Known Issues
Connect with us!
Getting Started
Getting Started
- How to Integrate your Website with Trainerize
- What is Trainerize? + Getting Started Overview
- How do I set up the basics and add my first client?
- How do I manage and track my clients?
- Signing into your Trainerize site (Trainer)
- How do my clients login to Trainerize?
Trainerize.me
- How do I fill out my Trainerize.me profile?
- How and where do I create my "Why Train With Me" video?
- How do I enable/disable my Trainerize.me profile?
- How do I submit a blog article on Trainerize.me?
- What are the guidelines for submitting articles to Trainerize.me?
- How do I use Trainerize.me to market myself?
Success Center - Marketing Material
Account and Billing
Account
- How to manage e-signing of waivers and PAR-Q forms and documents with clients?
- Trainerize and HIPAA
- How to change your Trainerize Web Address (Trainerize URL)
- Setting Up Email Notifications
- Keeping Your Account Secure
- How to Restrict Adding and Editing Client and Trainer Information
Billing FAQ
Referral Program
FAQ and Troubleshooting
Known Issues
Frequently Asked Questions
Troubleshooting the Mobile App
- The app crashed or give me an error - what do I do?
- How to Delete and Reinstall the Trainerize App
- How to troubleshoot your push notifications on the mobile app
- How and where do I download the mobile app?
- How does the mobile app work for Clients/Trainers?
- How do I use the mobile app when I'm working out?
Training - Programs, Workouts, Exercises
Delivering Training
- How to set up Skype and Trainerize for delivering online workouts and PT sessions
- How to set up Zoom and Trainerize for delivering Online Workouts, PT Sessions and at-home Classes
- How to create a client's virtual PT schedule with Trainerize and Zoom
- How to create a library of at-home Fitness/Yoga/Studio Classes for your gym members and PT clients
Programs
- Troubleshooting: Why can't my client see their program/workouts?
- What is a Program? How do I build one?
- How Do I Subscribe a Client to a Program?
- How do I add periodization or phases to my programs?
- How to Edit Site-Wide Auto-Messages
- Ways To Manage Client Training Phase Schedules
Workouts
- What types of workouts can I create?
- How to Create and Send Workouts to a Client
- How To Schedule Workouts For A Client
- How To Track Workouts For A Client
- How to Create Interval Workouts in Trainerize
- How to Create Metabolic Conditioning Workouts
On-demand Video Workouts
Exercises
Master Programs
Master Workouts
Nutrition - Tracking and Meal Planning
Nutrition Goals
Meal Planning
Client Nutrition Tracking
Monitoring Nutrition and Compliance
Goals and Habits
Goals
Habits
Managing and Monitoring Clients
Client management
- How To Add Clients To Trainerize
- How to import bulk clients into Trainerize
- Viewing a client's account on the mobile app
- Client Goals, Meal Plans and Training Phases
- What are Client Tags and How Do I Use Them?
- How To Access Client Notes, Consultation Form and Attachments
Monitoring client compliance
Messaging, Engaging Clients and Building Digital Communities
Real-time and Automated Messaging
Building Digital Communities and Groups
- Using Groups to Boost Client Engagement
- Best Practices For Using Groups
- Team Training using Groups and Master Programs
- About Group Settings
- Group Leader Permissions
- Auto-posting in Trainerize Groups
Resources for your clients
Team and Business-Level Controls
Managing Locations
Managing trainers
Business-Level Settings
Payments
Getting Started
Building Your Products
Managing Sales and Creating Discount Offers
- How to Offer Free App Trials With Trainerize Pay (Discount Code)
- Cancel a Client's Recurring Product
- How to make a manual sale
- Cancel a Client's Pending Product
- Sharing a Product Link and Linking to a Checkout Page
- Reviewing Sales History
Automating content delivery and account setup
Selling, Marketing and Getting Clients
- Can an existing client buy (self-purchase) a product on Trainerize.me?
- How to sell a product using Trainerize Pay
- How to Get Online Fitness Clients (By Jonathan Goodman)
- How to sell products on your Trainerize.me profile
- Social Media: Promoting Your Products on Instagram
- Social Media: Creating a Facebook Catalog to sell your products
About Invoices and Transactions
About Payouts and Disputes
Fees and Security
Migrating from other systems to Trainerize Pay
Appointments and Video Calls
Appointments
Video Call Sessions
Add-ons and Integrations
Apple Health and Apple Watch
MyFitnessPal
- ★ Troubleshooting: I cannot see my client's MyFitnessPal meal diary with all specific food
- How to manually sync data from MyFitnessPal into Trainerize
- How does a client connect MyFitnessPal to Trainerize?
- How to Monitor Client Nutrition with MyFitnessPal
- Troubleshooting: I'm having trouble with MyFitnessPal working/syncing my meals.
Fitbit
Withings
MINDBODY
- How to Set Up the MINDBODY Integration for Trainerize and Sync Contracts
- How to Set Up Automation for MINDBODY Contracts Synced to Trainerize
- How to Set Up Free Trials with the MINDBODY Integration
- How to Set Up High-Touch/Low-Volume Training Services with the MINDBODY Integration
- How to Set Up Low-Touch/High-Volume Training Services with the MINDBODY Integration
- Troubleshooting: Why my MINDBODY contracts are not showing on the Sync Contracts dialog?
ABC Financial (BETA - Invite-Only)
Zapier App Automation
- What is Zapier and why should I use it?
- How do I connect to Zapier?
- Shared Zaps - what are they and where can I find them?
- How do I use Shared Zaps?
- What are the recommended integrations with Trainerize and Zapier?
- What other apps does Zapier work with?
Custom Branded Mobile App
- Enterprise Custom Branded App - Frequently Asked Questions
- Studio Custom Branded App - Frequently Asked Questions
- What is a Trainerize Custom Branded app? (Pro, Studio, Enterprise comparison)
- Custom Branded Apps - Fees & Pricing
- Pro Custom Branded App: What's included?
- Pro Custom Branded App: How to submit my request?
