Last Update: June 16th, 2025

Under Investigation:

• Missing Challenge Points on June 12th, 2025 (Open): Due to a widespread third party service provider outage that occurred on June 12th, 2025, challenge points were not awarded to some users. Our team is currently investigating this issue and will provide further updates at the earliest opportunity.
• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the mean-time, if you or your clients run into this issues with meals not automatically syncing over, please periodically manually sync the diary entries. 
  • How to Manual Sync: In the ABC Trainerize mobile application > Click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.
• Hovering Over Meal Photos Zooms Into/Enlarges the Photo (Open): When hovering over meal photos in clients' diaries on the web platform, an extra zoomed in/enlarged of the photo will appear. Our team is currently aware of and investigating the issue.
• Unable to Group Exercises Into Circuits/Supersets (Open): When dragging and dropping an exercise between exercises that are already in a "superset" or "circuit," it will break the superset/circuit, causing it to split the superset/circuit after saving the workout.
  • If you currently have workouts that are experiencing this issue, please edit the workout and ungroup all the superset/circuits and regroup them again.
  • To avoid this issue in the meantime, please ensure you do not drag and drop the exercises between an already grouped superset/circuit.
• App Crashes Upon Opening for iOS Users (Open): Some iOS users are reporting that the mobile application may crash when attempting to open the app. Our team is currently aware of and investigating the issue.
  • If you or any users on the account run into this issue, please reach out to our team at help@trainerize.com.
• Voice Messages Showing 0:00 and Unable to be Played (Open): Some iOS users are experiencing issues when sending a voice message, and the voice messages show the duration as 0:00 and are unable to be played.
  • Please ensure you have the latest version of the application by clearing the app cache and reinstalling the application.
  • If the issue persists, please reach out to help@trainerize.com

Pending Release:

• Video Workouts Cannot Be AirPlayed After Updating to iOS 18.4 (Pending): Some iOS users have reported that after updating their mobile device to the latest OS, they are no longer able to select their AirPlay-supported device when attempting to cast their video workouts. Our team has developed a fix which will be rolling out to users over the coming weeks.
• Rowing Exercise Incorrectly Converts Distance from Metric to Imperial (Pending): We have received reports of an issue where the cardio exercises within a workout such as Rowing may incorrectly convert distance from metric to imperial units, leading to inaccurate results. Please note that this issue affects only the Rowing exercise, and not the Rowing workout. As a workaround, using the rowing activity as a cardio workout will function correctly.
  • Our team has developed a fix that has been applied on ABC Trainerize v7.175. This version will begin to roll out to our base app over the coming weeks.
• App Crashes or Logs You Out When Attempting to Send a Video in Messenger/Groups (Pending): We have received reports of an issue where the app will crash, log the user out, or fail when users attempt to send a video via the messenger/group.
  • Our team is aware of the issue and has developed a fix that has been applied to ABC Trainerize v.7.173 which is now available for the ABC Trainerize Fitness Application. For our Custom Branded App customers, this version has begun the roll-out and will be available for all users over the coming weeks. To ensure you and your clients receive this version, please ensure you have application auto-updating enabled.
    • As a temporary work around, when uploading a video file to the messenger, please ensure that the resolution quality is 1080p, 30fps, or the video is 55 seconds or less in length.
    • Please refer to the following links for steps on how to change your video resolution settings for Apple and Android devices.
• Error When Attempting to Send a Video in Messenger/Groups (Pending): We have an issue where users are reporting that when trying to upload a video in the messenger or group chat, they are getting the error message "Video not posted due to a processing issue. Please try again".
  • Our team has developed a fix that has been applied on ABC Trainerize v.7.174. This version will begin to roll out to all customers over the coming weeks.
    • Because issue stems from iPhone 16 users who have audio set to "spatial audio" that is set by default on their video recording, this can be resolved by adjusting the audio settings of the video(s) being recorded on the phone until the patch is available for you and/or your clients.
    • To do so, please change the audio settings on your iPhone to "stereo" in the mean time while we work on a fix for this issue on our end - Change sound recording options on iPhone.
       

Recently Resolved

• Some Users Run into "Unexpected Application Error" When Attempting to Log-in on Web Version of ABC Trainerize on Google Chrome (Resolved): Some users may have run into an  "Unexpected Application Error" message when attempting to log into the web version of ABC Trainerize on the Google Chrome web browser. This issue was resolved June 2nd. If you continue to run into any difficulty logging into the platform, please reach out to our team at help@trainerize.com. 
• MyFitnessPal Meal Data Not Syncing as Expected May 8th, 2025 (Resolved): Our team is aware of an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. This persists beyond hitting the "Sync Now" button used to manually sync meals. Our team has resolved the issue as of 3:30pm PT.
  • To have any meal details pull through that have not been synced over the past 12 hours, please hit the "Sync Now" button under the Settings "..." Icon > Connect > MyFitnessPal page in the ABC Trainerize Application.
  • Please note that we have an ongoing issue with MyFitnessPal not automatically syncing meals for some users , requiring some clients to hit the "Sync Now" button intermittently to have meal details pull over. Our team is aware of and working on this issue.
• On-Demand Workouts Not Fully Visible via “+” Icon on the ABC Trainerize Mobile Application (Resolved): We received reports of an issue where users were unable to see the full list of available workouts when tapping the “+” button and selecting Workout to schedule workout. Our team has resolved this issue.
  • To receive the fix, please close (swipe) and re-open your application.
  • If the issue persists, please reach out to our team at help@trainerize.com.
• App Gets Stuck on Loading Screen or a Loading Loop on the Dashboard for iOS Uers (Resolved): Some iOS users are reporting that the mobile application may gets stuck on the loading screen or go into a loading loop (spinning wheel) when attempting to open the app. Our team has resolved this issue.
  • To receive the fix, please close (swipe) and re-open your application.
  • If the issue persists, please reach out to our team at help@trainerize.com.

Open Issues

Web App: 

• Exercise Instructions "Disappear" in the Workout Preview but Available Inside the Workout Builder (Open): We currently have a known issue where workouts that are copied/imported from an older program or phase may lose any written instructions for the exercises once edited and saved. As our team investigates this issue, we have found that manually retyping and resaving the workout will save the instructions as intended.
• "Save and Launch Preview" Button for Consultation Forms Does Not Work for Free and 30-Day Free Trial Accounts (Open): Our team is aware that the "Save and Launch Preview" button for Consultation Forms will not work as expected on Free and 30-Day Free Trial Accounts. Please note that this feature will work as expected on any Grow, Pro, or Studio/Enterprise level plan.
• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
• Personal Best Animation Missing When Completing a Workout (Open): We are aware of an issue where the personal best animation may be missing when completing workouts for iOS users. This issue is caused by an incompatibility with the "Increase Contrast" setting on iOS devices and can be resolved by disabling this setting. Please read more about it and how to temporarily resolve the issue here.
• Calendar Sync Screen is Missing Upon Sign-In (Open): We are working on a known issue where the calendar syncing screen may lag during the first time mobile app sig-in. Until our team has resolved the issue, we have temporarily removed the calendar sync screen from the mobile app set-up process. Users will still be able to sync their calendars once signed into the application by going to the More Settings (...) > Appointment Sync page. Read more about the issue, here.

Android apps (ABC Trainerize App and Custom Branded Apps):

• Calendar Sync Screen is Missing Upon Sign-In (Open): We are working on a known issue where the calendar syncing screen may lag during the first time mobile app sign-in. Until our team has resolved the issue, we have temporarily removed the calendar sync screen from the mobile app set-up process. Users will still be able to sync their calendars once signed into the application by going to the More Settings (...) > Appointment Sync page. Read more about the issue, here.

Third-Party Integrations

Garmin:

• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Open): We are aware of an issue where walks/runs tracked via the Garmin Connect integration may be awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests.
  • The issue will only impact users who are tracking their cardio as imperial (miles) in both the ABC Trainerize and Garmin Connect applications. Changing the preferred units to metric (km) in the interim will help avoid the issue until our team is able to patch this issue.

Google Health Connect:

• No known issues.

Fitbit:

• No known issues.

MyFitnessPal:

• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the mean-time, if you or your clients run into this issues with meals not automatically syncing over, please periodically manually sync the diary entries.
  • How to Manual Sync: In the ABC Trainerize mobile application > Click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).