Last Update: Aug 7th, 2026

Under Investigation:
 

• Past Exercise Stats Limited to 90 Days Temporarily (Open): To enhance platform stability following some service interruptions during the week of June 15th, we have temporarily limited the Past Exercise Stats view in the mobile app to display data from the most recent 90 days. While our team looks to restore support for this feature, both trainers and end-users can still access the full exercise history through the ABC Trainerize web browser application > Progressions page. 
   
• Error When Attempting to Complete Onboarding Form (Open): We have identified an issue in which new users receive an "answers are invalid" error when attempting to complete the onboarding form via the mobile web. Our team is actively working on a resolution. In the meantime, for users experiencing this issue, the trainer may schedule an onboarding form on the calendar for the client.

Recently Resolved:
 

• Exercise Videos Uploaded Via Mobile Are Zoomed Out When Opening Video in Full-Screen Mode (Resolved): The problem that occurred with exercise videos uploaded by trainers using mobile devices, where these videos would display incorrectly when viewed in full-screen mode, has now been fully resolved.
   
• MyFitnessPal Meals Not Syncing to ABC Trainerize for Some Android Users (Resolved): We had an issue where users on Android who logged meals through MyFitnessPal (MFP) experienced their meals not syncing to ABC Trainerize. This occurred because the MFP Android app was not syncing meal details to the MFP web platform, which ABC Trainerize relied on for data. The issue is now resolved.
   

• Health Connect Steps Are Syncing Into Trainerize Incorrectly (Resolved): Users previously reported that step counts in ABC Trainerize were higher than those recorded in Health Connect. This was caused by a recent Samsung update that enabled step tracking from both Samsung Health and the device accelerometer. To resolve this, follow these steps:

  • Open Samsung Health > 3‑dot menu > Settings
  • Go to Health Connect > Manage Data > Data sources and Priority > 3‑dot menu on your device > Remove
  • Return to the Health Connect menu > Devices > select your device > toggle Steps OFF
     
     

Pending Release:

• End-Users Unable to Login and Getting the “Account Deactivated” Error (Pending): We are currently aware of an issue affecting some end-users who are unable to log in via the web or mobile platforms, despite entering the correct credentials. Affected users are receiving a pop-up error indicating that their account has been deactivated and advising them to contact their trainer. Our team is actively investigating the root cause of this issue. In the meantime, if an end-user has an alternative email address, trainers can update the user's profile with the new email to help restore access.
   
• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Pending): We are aware of an issue where walks/runs tracked via the Garmin Connect integration may be awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests.
  • The issue will only impact users who are tracking their cardio as imperial (miles) in both the ABC Trainerize and Garmin Connect applications. Changing the preferred units to metric (km) in the interim will help avoid the issue until our team is able to patch this issue.

Open Issues

Web App: 

• "Save and Launch Preview" Button for Consultation Forms Does Not Work for Free and 30-Day Free Trial Accounts (Open): Our team is aware that the "Save and Launch Preview" button for Consultation Forms will not work as expected on Free and 30-Day Free Trial Accounts. Please note that this feature will work as expected on any Grow, Pro, or Studio/Enterprise level plan.
   
• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:
 

Google Health Connect:

• (Android) Samsung Health Data Not Syncing to Health Connect (Open): We have identified an issue where Samsung Health data is not syncing with Health Connect, which subsequently prevents the data from syncing with Trainerize. Specifically, the syncing of exercise and sleep data is affected. This problem started following the recent Samsung Health update. In the meantime, we recommend reporting this syncing issue directly to Samsung Health and Health Connect, as it involves data transfer between their apps. Once the sync issue between Samsung Health and Health Connect is resolved, the data should automatically sync with ABC Trainerize.
   

Fitbit:

• No known issues.
   

MyFitnessPal:

• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the meantime, if you or your clients run into this issue with meals not automatically syncing over, please periodically manually sync the diary entries.
  • How to Manual Sync: In the ABC Trainerize mobile application > click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.
     

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).