Last Update: Oct 9th, 2026

Under Investigation:
 

• Fitbit/Google Health Nutrition Data Not Syncing Automatically (Open): We have identified an issue where Fitbit/Google Health nutrition data is not syncing automatically into the ABC Trainerize app on Android and iOS. This issue affects nutrition data only; other events continue to sync automatically. 

  • Workaround: Users can manually sync their Fitbit/Google Health nutrition data by tapping their profile picture in the top-left corner and selecting Sync Now on the Fitbit tile.
     

• Samsung Navigation Bar Can Cover Tooltip Button (Open): We are aware of an issue on some Samsung devices where the navigation bar covers the Got it button displayed in certain tooltips, preventing users from dismissing the message.

  • Workaround: Temporarily switch the device’s navigation method to Swipe gestures in the device’s display settings. Users should then be able to select Got it in ABC Trainerize. Once the tooltip has been dismissed, they can switch back to the navigation bar buttons.
     

• Auto-fill Only Grabs Data from the Exercise's First Instance (Open): We have identified an issue where previously recorded weights will fail to auto-fill correctly if the same exercise is scheduled multiple times in a workout, causing only the first set of data to populate when using the auto-fill option. 
  • Workaround: Until this is resolved, structure workouts so that each exercise appears only once. This will allow the auto-fill option to populate the recorded weights correctly.

Recently Resolved:
 

• Logged Meal Details Not Displaying in Nutrition Graph / Caloric Intake Tile (Resolved): We identified an issue where logged meal details were not displaying when trainers view a client’s Nutrition Graph or select the Caloric Intake tile from the client dashboard. This issue has been resolved.
   
• Unable to Scroll Through Workout or Navigate Calendar (Resolved): We identified an issue that prevented some trainers from scrolling through client workouts or navigating to different months when accessing them from the training program tab on the web app. This issue has now been resolved.
   
• Interval Workout Timer Is Not Counting Down for the Trainer and Clients (Resolved): We identified an issue where the interval workout timer became stuck and stopped counting down after an interval workout began. As a result, trainers and clients were unable to see how much time remained in the interval workout. The issue affected iOS devices only. This issue is now resolved, and a fix was released in app version v8.18.x.cp39; users will need to update to this version to receive the fix.
   
• Error When Attempting to Complete Onboarding Form (Resolved): We have identified an issue in which new users receive an "answers are invalid" error when attempting to complete the onboarding form via the mobile web. Our team is actively working on a resolution. In the meantime, for users experiencing this issue, the trainer may schedule an onboarding form on the calendar for the client.
   
• Past Exercise Stats Limited to 90 Days Temporarily (Resolved): Clients can now view up to 365 days of exercise history in the mobile app, expanded from the previous 90-day limit. The limit was introduced to maintain mobile performance and stability for accounts with several years of exercise data. Our team continues working toward restoring access to clients’ full exercise history in the app. We appreciate your patience and understanding.
   
   

Open Issues:

Web App: 

• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:

• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Resolved): We were aware of an issue where walks/runs tracked via the Garmin Connect integration may have been awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests. This issue has been resolved.

Google Health Connect:

• (Android) Samsung Health Data Not Syncing to Health Connect (Resolved): We identified an issue where Samsung Health data was not syncing with Health Connect, which prevented the data from syncing with Trainerize. Specifically, exercise and sleep data were affected following a recent Samsung Health update. This issue has now been resolved, and the affected data should sync automatically with ABC Trainerize.
   

• Health Connect Steps Are Syncing Into Trainerize Incorrectly (Resolved): Users previously reported that step counts in ABC Trainerize were higher than those recorded in Health Connect. This was caused by a recent Samsung update that enabled step tracking from both Samsung Health and the device accelerometer. To resolve this, follow these steps:

  • Open Samsung Health > 3‑dot menu > Settings
  • Go to Health Connect > Manage Data > Data sources and Priority > 3‑dot menu on your device > Remove
  • Return to the Health Connect menu > Devices > select your device > toggle Steps OFF
     

Fitbit/Google Health App:

• No known issues.
   

MyFitnessPal:

• No known issues
   

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).