Last Update: Jan 9th, 2026

Under Investigation:
 

• App Store Link in Invitation Email Gives Error on iOS Devices(Open): We have identified a technical issue affecting iOS users when attempting to download the mobile application via the links included in the client invitation email. We are currently working on a solution to address this issue. 

  • When an iOS device is configured to use Safari as the default browser, tapping the app icon may trigger a “Safari cannot open the page” error. In this scenario, the user should select “OK” followed by “Open,” which will correctly redirect them to the Apple App Store. 

  • If the iOS device is configured to use Chrome as the default browser, the link will fail to open the App Store. In these cases, the user can manually navigate to the Apple App Store, search for, and download the application directly. Alternatively, the client can also copy the link found under "Download the mobile app" in the invitation email and paste it into a Safari web browser.
     

• 3D Secure (3DS) Payments Adding Clients as Pending (Open): We’re aware of an issue where, if a customer tries to purchase a product using a credit card that requires 3D Secure (3DS) authentication, the payment may appear successful to them, but Stripe may mark it as failed. This can cause the client to be added as Pending. We’re currently working on a fix. In the meantime, as a temporary workaround, you can create an invoice and manually collect the payment via Stripe, then convert the pending to a coaching client. If the issue persists, please reach out to our support team at help@trainerize.com
   

• Web and Mobile Application Slowness (Open): We’ve identified an issue affecting overall system performance on both the ABC Trainerize mobile app and web platform. Some end users may encounter slow loading times, difficulties accessing or saving workouts or programs, or certain pages not loading at all. Our team is actively investigating and working to restore normal performance as quickly as possible. If you’re experiencing any of these issues, please reach out to our support team at help@trainerize.com.

Pending Release:
 

• End-Users Unable to Login and Getting the “Account Deactivated” Error (Pending): We are currently aware of an issue affecting some end-users who are unable to log in via the web or mobile platforms, despite entering the correct credentials. Affected users are receiving a pop-up error indicating that their account has been deactivated and advising them to contact their trainer. Our team is actively investigating the root cause of this issue. In the meantime, if an end-user has an alternative email address, trainers can update the user's profile with the new email to help restore access.

Recently Resolved
 

• Appointment Date Shows One Day Behind (Resolved): We are currently aware of an issue where the date shown inside a class booking on the mobile app may not match the appointment date listed in their schedule. This only occurs when the user’s mobile device is set to a timezone outside of North America and affects both iOS and Android. 
   
• App Crashing / Logged Out When Attempting to Open Interval Workouts Containing Rest Timer Set to “None” (Resolved): We have discovered a problem in app version V.7.206, where users encounter a soft crash when attempting to open a workout on the mobile app. Additionally, if the user tries to access the workout multiple times, they will be logged out of their account on the 4th attempt. This issue is caused by interval workouts that have a grouped circuit exercise that includes a rest timer set to "none," which leads to the app crashing. We are currently working on a solution for this problem. In the meantime, as a temporary measure, users can access the workout through the web platform, or trainers can modify the workout by removing the rest timer that is set to "none."
   
• Error When Attempting to Complete the Check-in Form (Resolved): We are aware that some trainers and clients are facing challenges when utilizing the new Check-In Forms feature and are encountering an error while attempting to fill out the check-in forms on the mobile application. For context, this problem is related to the mobile app version being on an older version, as the feature operates fully only on Android and iOS versions 7.202 and 7.203 or higher. Please ensure your application is on the newest version by visiting the respective app store.
   
   

Open Issues

Web App: 

• "Save and Launch Preview" Button for Consultation Forms Does Not Work for Free and 30-Day Free Trial Accounts (Open): Our team is aware that the "Save and Launch Preview" button for Consultation Forms will not work as expected on Free and 30-Day Free Trial Accounts. Please note that this feature will work as expected on any Grow, Pro, or Studio/Enterprise level plan.
   
• The page becomes unresponsive when updating billing information (Open): Some account owners may run into an issue with updating billing information. If you experience this issue, please reach out to our support team at help@trainerize.com.
   

 iOS apps (ABC Trainerize App and Custom Branded Apps):

• Meal Photos Appear Blank for iOS Users (Open): Some iOS users may experience an issue where meal photos appear to be successfully uploaded in the meal tracker, but later appear as grey or blank images. This is due to a failure during the photo upload process, which may not be immediately visible to users.
  • Impact: This issue only affects iOS users adding meals to the in-app meal tracker. Affected photos may display as blank or grey when revisiting the meal after uploading.
  • What You Can Do: When uploading the files, please ensure to keep the application open. Otherwise, if you or your clients are encountering this issue, please reach out to our support team at help@trainerize.com for assistance.
     
     

Android apps (ABC Trainerize App and Custom Branded Apps):

• No known issues.

Third-Party Integrations

Garmin:

• Garmin Awarding "Fastest Walk/Run Badges Ever" Personal Best Badges Incorrectly (Open): We are aware of an issue where walks/runs tracked via the Garmin Connect integration may be awarding badges/personal bests for activities that are technically a slower pace than the previous personal best. This may result in incorrect points being awarded for clients using Garmin in Group Challenges that involve tracking personal bests.
  • The issue will only impact users who are tracking their cardio as imperial (miles) in both the ABC Trainerize and Garmin Connect applications. Changing the preferred units to metric (km) in the interim will help avoid the issue until our team is able to patch this issue.
     

Google Health Connect:

• No known issues.
   

Fitbit:

• No known issues.
   

MyFitnessPal:

• MyFitnessPal Not Syncing in Automatically, and a Manual Sync is Required to Pull in Data (Open): Some users are experiencing issues with MyFitnessPal not automatically syncing their data into the ABC Trainerize application. Our team is currently working on a resolution for this issue with MyFitnessPal. In the meantime, if you or your clients run into this issue with meals not automatically syncing over, please periodically manually sync the diary entries.
  • How to Manual Sync: In the ABC Trainerize mobile application > click on the 3-dot (...) Menu > MyFitnessPal > Sync Now.
     

Withings:

• ABC Trainerize referral coupon code for certain Withings devices is currently inactive/unavailable (Open).