On any given day, trainers can receive countless messages from clients, and as their client numbers grow, so does the volume of messages! To prevent inbox overload, you can control which clients are able to message you.
Trainers have the option to choose between one-way or two-way messaging permissions for full-access clients. Two-way messaging is the standard messaging format that you’re used to, where both trainers and clients can exchange messages. One-way messaging restricts communication so that only trainers can message their clients—not the other way around. You can still reach out with important info, upsell services, or motivate your clients, but you won’t be flooded with questions or responses.
This feature is particularly useful for trainers offering low-touch/ high-volume programs, selling programs en masse via social media, or offering free trial/ demo programs.
One-way Messaging
- Trainers can send messages to clients, but the client cannot reply back to the message. There is no text box available within the messenger for the client and they will not have the ability to type.
- Clients can, however, react to the trainer's message with an emoji.
- Clients can reply to messages in any Groups they are a part of unless the group setting only allows trainers to post.
This is a great option for clients on cheaper plans where one-on-one coaching or communication is not included. One-way messaging can also be automatically initiated upon purchase of a product! Click here to learn more about creating products.
One-way messaging client view (no access to reply):
Two-way Messaging
- This is the standard messaging format
- Clients can reply to their Trainer through private messaging with no limitations.
- Clients can reply to messages in any Groups they are a part of unless the group setting only allows trainers to post.
Choosing the Messaging Option when Adding a New Client
When adding a new client to your account, you will have to select a client type. The client type allows you to select from one-way or two-way messaging for full-access clients:
Visit How To Add Clients To ABC Trainerize to learn more about the steps to add a new client on your account!
Changing Client Messaging Access through your Web Account
You can adjust a client's messaging access by changing their client type. Follow these steps to change a client type:
- Log onto your Trainerize web account
- Navigate to the Clients tab from the left-hand menu
- Select the client's name to open their profile
- Select the drop-down icon in the upper right-hand corner of the client profile
- Choose Change Coaching Type
- Select a new coaching type and Save
Changing Client Messaging Access through the Mobile App
- Navigate to your client list tab on the mobile app
- Select the client's name to open their profile
- Select the three-dot icon in the upper right-hand corner
- Select Change Client Type > Change Coaching Type
- Select a new coaching type and tap Save
Related Articles
- How do I send and view my messages?
- Where are the settings for the email notifications and auto messages and events?
- How to Send a Message to All Your Clients (Mass Messaging)
- How to Edit Site-Wide Auto-Messages
- How To Use and Setup Program Auto-Messages
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