You can control the notifications that you (the trainer) receive from ABC Trainerize and which messages clients are automatically sent. By adjusting your Notification settings, you control which types of in-app notifications and/or emails you receive. By adjusting Auto Messages and Events, you control which types of messages are being delivered to clients.
See our related help article for further customization instructions: How to Edit Site-Wide Auto-Messages
Adjusting General Notification Settings
- Log in to your Trainerize web account.
- Click on My Account in the upper right-hand corner after selecting your profile photo icon.
- From the My Account menu, click on the Notifications tab.
- Scroll down to the 'General Notifications' section.
For each notification setting, you can choose how you’d like to be notified:
None
- In-app only
- In-app and email
For Custom Form Submissions, email notifications are not currently supported. You can choose either no notification or in-app only.
For Event Scheduled, notifications are only triggered for 1:1 appointments. Notifications will not be sent for group or class booking.
Adjusting Email Summary Notifications
Scrolling down further in the Notifications tab, you will see the 'Email Summaries' section. You can adjust which email summaries you receive for the following:
- Daily client summary: A daily snapshot of your client's activities. Daily summary emails are sent the following day between 1:00am and 6:00am local time.
- Weekly client needing attention summary: A weekly list of clients that need attention
- Product updates and business growth resources: Stay updated with our latest upgrades and features, fitness business resources and special offers.
To receive emails from each category, check the box. To stop receiving emails, uncheck the box, then click "Save".
