With the Studio/Enterprise Custom Branded App, you have the ability to add up to 8 custom shortcuts or links to your app. Shortcuts will appear on the Client Dashboard, whereas custom links will appear in the More section of the app. You can use these custom shortcuts and links to direct to external webpages, and valuable resources, or even embed a PDF directly. To learn more about the steps to add custom shortcuts and links to your Studio/Enterprise app, visit: Studio/Enterprise Custom Branded App: Adding Shortcuts and Links To Your App
It is important that you do not add any upsell links to sell digital products within your app, as this can result in your app being rejected. This article will act as a guideline for what links are and are not allowed and what to do if your app is rejected.
In this article:
- Apple and Google Guidelines
- What Links Are Allowed and What Are Not?
- What Happens If My App Is Rejected?
Apple and Google Guidelines
As their developer terms change frequently, always refer to Apple's Guidelines and Google's Guidelines for the most updated copy text that can be included.
What Links Are Allowed and What Are Not?
Allowed Links:
Generally, links to physical products consumed outside of the app are permissible. Examples include:
- Physical products like supplements and t-shirts
- Gym memberships
- Additional recurring services (like tanning, child-care services)
- In-person PT session packs
- Class session packs
In-App Purchases:
In-app purchases of digital products are allowed, but payments must go through Apple/Google Store in-app payments, which Apple/Google will take a 15% cut. These are paid out separately into your Apple/Google developer accounts.
We recommend following models like Netflix or Spotify, handling all sign-ups and transactions via your web account by sharing a product link or building free product landing pages and sending them to clients via messages or emails.
Links Not Allowed:
According to Apple's Guidelines and Google's Guidelines, you cannot link to external payment pages for purchasing products using alternate payment methods (like Visa/Mastercard). Examples include:
- Links to your Shopify shop to purchase a digital coaching product
- Links to a Paypal checkout page to buy a nutrition coaching add-on
- Links to a Stripe page to purchase a subscription to unlock training programs
- Links to your Trainerize checkout page to join a digital fitness challenge
- Links to ABC or MINDBODY to pay for virtual class packs
These are not hard and fast rules and are subject to the interpretation of the app store reviewers and app store guidelines.
What Happens If My App Is Rejected?
If your app is rejected, our team will contact you to inform you of the issue and work with you to resolve the rejection based on the changes requested by Apple or Google.
The resolution type and timeframe depend on the individual reviewer and the specific changes required. Typically, it takes several weeks to move your case through the Apple judgment process.
Related Articles:
- Studio/Enterprise Custom Branded App: Adding Shortcuts and Links To Your App
- Studio/Enterprise Custom Branded App: Apple Developer Account
- What does the client see on the mobile app?
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