Congratulations on your purchase of the Pro Custom Branded App with ABC Trainerize! We understand that you're eager to get started, and we're here to guide you through the next steps after your purchase. Follow this step-by-step guide to ensure a seamless transition into using your newly acquired app.
Step 1: Prepare your Branding Assets
- Gather your high-resolution logos and launch screen image.
- You will need a few different variations of your logo for different app locations. Follow the guidelines for image specifications provided in our help article: Pro Custom Branded App: Preparing Assets for Your App.
Step 2: Locate the Publisher in the Add-ons Tab
- After successfully purchasing your custom-branded app, navigate to the Add-ons > Custom Branded App tab within your ABC Trainerize account. In this tab, you'll find the Publisher feature, which is now enabled for you as the proud owner of the custom app.
Step 3: Submit your Assets
- Use the in-app web publisher to upload your app assets and submit the required information. Please ensure you have followed the asset requirements before uploading to the publisher.
- As you upload your assets, you can use the preview feature to see how your app will look with the new branding elements.
- Detailed instructions on how to submit your assets within the web publisher can be found here: Pro Custom Branded App: Using the Publisher to Submit Your Request
Step 4: Review and Submit for Approval
- Ensure that everything looks perfect and submit your customized app for approval.
- Our team will review your submission to ensure it meets the guidelines.
- You will be contacted if there are any issues with your submission.
Step 5: App Publishing
- Once approved, the ABC Trainerize team handles the creation and publication of your custom app.
- The process typically takes 12-16 weeks. You will be notified via email when your app is ready and have the option to notify your clients!
- For more information on what to do when your app is ready, visit: Pro Custom Branded App: How to Download Your App Once It's Ready
What if My Publisher or App Links are Missing?
If you navigate to your Add-ons > Custom Branded App tab and find that either the Publisher or your app links are not available, it could be attributed to one of the following reasons:
- You purchased the add-on but did not submit your assets before your app downgraded.
- You've successfully completed this process in the past and you are attempting to rebrand but your account has since downgraded.
Note: When your account downgrades, your app will also be downgraded and removed from the store(s).
If you fall into either of these categories, our support team is ready to help. Simply reach out by sending an email to help@trainerize.com to submit a reactivation request once you are back on a Pro Subscription. We would be happy to assist you in getting your Publisher feature back on track.
