This article walks through what your clients see in the app after you add them to your account.
Adding a Client From the Dashboard
When you add a client with sign-in access, they’ll immediately receive an email invitation to download the app and set up their account.
- Full-way and Basic client types have sign-in access and will recieve an invitation email. Offline clients do not.
To add a new client, click the orange + button at the top of your ABC Trainerize web account. Select Client to fill in their details and click ADD AND SEND INVITE.
Client Receives a Welcome Email
Your client will receive an email "Welcome to {your business name}", which includes instructions to set up their account.
Client Sets Stats and Preferences
After creating their password, the client is prompted to enter their personal preferences and some body stats.
Client Completes Consultation Form
If enabled under Settings > Auto Messages and Events, the client will be asked to complete your customized consultation form. Visit this article for details on how to customize the client consultation form.
Client Downloads the Mobile App
Once the setup steps are complete, the client is directed to download the ABC Trainerize app.
If you have purchased a Pro Custom Branded App:
Android - The client will be directed to your Google Play store listing to download your custom app.
iOS - The clients will be directed to download the regular ABC Trainerize app, and your custom branding will be applied upon first sign-in.
For more information on how to brand the Trainerize app with your own Custom Branding, please see this article.
When logging in for the first time, clients see a welcome video showing them how to use the app. If you have also uploaded your own welcome video, this will display after the default welcome video.
Exploring the App as a Client
- Things To Do checklist
- Assigned workouts, cardio activities, and habits
- Progressing tracking on the dashboard
- Full calendar view
- Goals and milestones
- Messenger with their assigned trainer
How Does the Client's App Experience Differ From a Trainer's?
In general, trainers will see almost the same thing as clients when opening a client's account on the mobile app- but with some key differences:
- Editing Controls: Trainers have editing tools when viewing a client's profile.
- Limited Views: Trainers cannot see a client's groups, meal tracking, or appointment viewing from the client profile view.
For more information on how to view a client's profile on the mobile app as a trainer and switching between client profiles on the app, visit: Viewing a client's account on the mobile app
