Can an existing client buy (self-purchase) a product on Trainerize.me?

Just like with new clients, you can use your public Trainerize.me page to market and sell both Core Products and Add-on Products to your existing clients.

Whether or not an existing client can self-purchase a product through Trainerize.me will depend on:

  • If they already have active products in their account
  • If they already have products in their queue
  • If you have membership control turned on


Buying Core Products

When an existing client tries to buy a Core Product through Trainerize.me, the system will check the email they entered to see if they have an active Core Product and when that active Core Product ends. Clients can only have one Core Product active at any time. 

If they already have an active Core Product that overlaps with the start date of the new Core Product they're trying to buy, they won't be able to complete the purchase and will be prompted to contact their trainer directly to change their product. 

If they already have an active Core Product but it does not overlap or conflict with the start date of the new Core Product they're trying to buy, the new product will be added to their product queue and will automatically start on its set start date. Clients can have up to 1 Core Product queued.
 

 

No Core Product currently active

Core Product currently active, no other Core Products in the queue

Core Product currently active and another Core Product already in the queue

New Core Product does not overlap/conflict

Can buy new Core Product

Can buy new Core Product (it will be added to their queue)

Cannot buy new Core Product

New Core Product overlaps/conflicts

Can buy new Core Product

Cannot buy new Core Product

Cannot buy new Core Product

 

Buying Add-ons

When an existing client tries to buy an Add-on through Trainerize.me, the system will check to see if you have membership control turned on.

When membership control is turned on, clients can only purchase Add-ons if they already have an active Core Product. 

If membership control is on and the client has an active Core Product, they'll be able to purchase as many Add-ons as they'd like without issue.

If membership control is on and the client does not have an active Core Product, they won't be able to complete the purchase and will be prompted to purchase a Core Product first then come back and purchase the Add-on. 

If membership control is off, existing clients will be able to purchase as many Add-ons as they like without issue and without needing to buy a Core Product first. 

 

 

Membership Control is ON

Membership Control is OFF

Core Product already purchased

Can buy Add-ons

Can buy Add-ons

Core Product not yet purchased

Cannot buy Add-ons

Can buy Add-ons 

 


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