Find some common questions about the ABC Trainerize Apple Watch app below:
Why Can't I See the Apple Watch App on my Watch?
The ABC Trainerize app on Apple Watch is bundled with the ABC Trainerize iOS mobile app and should automatically be installed on the watch if your client has downloaded and is using the ABC Trainerize mobile app on their device.
If your client is not seeing the ABC Trainerize app downloaded on their watch:
- Ensure they are running version 7.0 or later of the ABC Trainerize iOS app
- Ensure they have auto-install turned on within the iOS Watch app. You can refer to Apple's instructions here to ensure your device apps download onto your watch.
Once downloaded, launch the ABC Trainerize app on the Apple Watch. Follow the on-screen instructions to allow permissions for the Watch to share data with the ABC Trainerize.
How Do I Update my Apple Watch to OS 7 for Sleep Tracking?
To ensure compatibility with the ABC Trainerize Apple Watch App and access sleep tracking, update your Apple Watch to OS 7 or higher. You can find Apple's instructions to update your Watch OS
here.
Why Don't I See My Custom App Icon on My Watch App?
If you have a Custom Branded App, the watch app icon cannot be changed to your custom branding.
Why Is Some Data Not Syncing From My Apple Watch? Steps, sleep, and other information not syncing from my Apple Watch.
If you’re experiencing issues with syncing, you may have to reset your Apple HealthKit permissions. These permissions allow your Apple Watch information to sync over to the app.
For more detailed troubleshooting steps, please refer to our article: Troubleshooting the Apple Health/Watch Integration.
Does the ABC Trainerize App on Apple Watch Count Towards My Activity Rings?
Yes! When you record workouts with the ABC Trainerize Apple Watch app, your activity will sync with Apple's Health and Activity apps. These contribute to your Move, Exercise and Stand goals, which make up your Activity Rings.
To learn more about Apple Watch activity rings, refer to Apple's guide: https://support.apple.com/en-ca/guide/watch/apd3bf6d85a6/watchos
