The first step in building healthier habits- especially for clients following 100% online or hybrid training- is using their training app consistently. After all, this is where they access their training programs, nutrition plans, groups, and direct messages with you!
To monitor client engagement and understand how actively they've followed their fitness journey, trainers can easily track client metrics such as:
- Sign-ins per week
- Workouts logged per week
- Nutrition compliance
These insights help you assess how engaged your clients are and what adjustments may or may not need to be made.
Where to Find Compliance Metrics
In addition to tracking and measuring client progress via their Progress tab or via auto client tags, you can access all client metrics from the Clients page on your ABC Trainerize web account.
Engagement
- Track the number of sign-ins per week. This metric is calculated as the average number of sign-ins for the client in the week prior. This metric is to evaluate how well a trainer is engaging their clients through the app.
- Track the number of workouts per week. This metric is calculated as the average number of workouts completed by the client in the week prior. This metric is to evaluate how well a trainer is motivating their clients through the app.
Exercise
- View workout compliance graphs for each of your clients based on the number of workouts scheduled by the trainer.
- It gives you a quick numerical snapshot of each client, allowing you to manage a higher volume of clients without having to open each account.
- Only trainer-scheduled workouts count toward compliance scores. Workouts added by clients themselves will not be included.
- Scores are calculated every Sunday night (midnight, clients local time).
Nutrition Compliance
- View client nutrition compliance over a 3-week period based on the number of days a client achieves their daily nutrition goal.
- Nutrition compliance is only calculated if the client has a daily nutrition goal set up with active tracking via MyFitnessPal, Fitbit, or the in-app tracker.
- Clients must hit all nutrition goals in order to be compliant for that day. For example, if a client has a full macro goal set up, they must be compliant with all calorie, protein, fat, and carb goals in order to reach their daily nutrition goal for that day. If they are missing just their protein goal, they will not be compliant for that day.
- Scores are calculated every Sunday night (midnight, clients local time).
How to Use Compliance Scores
Compliance scores act as a barometer for how well a client's training or nutrition plan aligns with their needs, wants, abilities, and habits.
Your goal is to find the sweet spot where your clients are being challenged enough that they’ll see progress, but not so much that they’ll become demotivated and pack it all in. Generally speaking that translates into a compliance score of 75-90%.
If a client's compliance falls outside this range, adjustments may be needed.
| Compliance Score | Recommended Changes |
| 0-25% |
Send in the reinforcements! This client is in dire straights.
Consider significantly reducing the number of scheduled workouts in this client’s program. Once they’re able to boost their compliance, you can consider bumping their scheduled workouts back up. If they’re already at the bare minimum for scheduled workouts, hop on a call with them, and start scheduling auto messages to give them some personalized attention.
If it’s nutrition they’re struggling with, maybe loosen up their calorie restrictions, or shift their macros to be a bit closer to their existing eating habits. As they slowly adjust their intake you can modify their nutrition goals later. |
| 25-50% |
While they’re clearly trying, it looks like this client could use a helping hand sticking to their training.
If the client is struggling with either their workouts or their nutrition but is still showing effort at least some of the time, it might be time to bring out the “big guns” for accountability: weekly video calls to talk about their progress and challenges. This might require bumping the client to a different product (or price), but it could turn out to be exactly what’s needed to get them over the hump. Consider beefing up their program’s auto messages too for a double-whammy or personalized attention. |
| 50-75% |
This client is headed in the right direction! Give them that extra nudge.
If the client just isn’t logging enough workouts, consider shaving one or two off their weekly schedule or look into rearranging the schedule. Talk to your client to find out what’s allowing them to log the workouts they do get in, and what’s stopping them from logging more. It might be as simple as switching a workout from Tuesdays to Thursdays.
When nutrition is the stumbling block, a conversation with the client is a great place to start. Chat with them about what’s keeping them from hitting their goal every day and make a plan to help them overcome those challenges. |
| 75-90% |
Looks like your client is right in the sweet spot!
Keep them on track by sharing their progress and highlighting their personal bests or achievements. Sometimes, the greatest motivation for future success is celebrating past success. |
| 90-100% |
Oh snap! Things are looking a little easy.
When a client is consistently near perfect for either their exercise compliance, it’s time to kick things up a notch and give them something a little more challenging. This likely means adding more scheduled workouts.
For nutrition, a perfect compliance score might not need any modifications unless their goals have also changed, so focus on keeping them in this range for as long as possible by celebrating past successes and offering occasional tips or reminders through auto messages—especially around holidays. |
