How To Create a Group Message With Clients and Trainers

At ABC Trainerize, fostering seamless communication between clients and trainers is crucial for a successful fitness journey. One of the key features that facilitates this communication is the ability to create group messages. Group messages allow for efficient communication, collaboration, and support among clients and their trainers. Choose one of the options and follow the steps below to create a group message within ABC Trainerize:

Option #1: Via Messages Tab

  1. Sign into the web app and navigate to the Messages tab on the left side of the screen.
  2. Select New > in the pop-up window, and type in the names of the clients and trainers you wish to add to the chat.
  3. In the drop-down below, choose Send as a group.

Option #2: Via Clients Tab 

  1. Sign into the web app and navigate to the Clients tab on the left side of the screen. 
  2. Click the small checkmark to select the client(s) you wish to add to the message.
  3. Click "Message" to start composing a mass message.
  4. In the Recipients box, type the name of the trainer(s) you wish to add to the chat.
  5. In the drop-down below, select Send as a group.

Option #3: Via Team Tab

  1. Sign into the web app and navigate to the Team tab on the left side of the screen. 
  2. Click the small checkmark to select the team member(s) you wish to add to the message.
  3. Click "Message" to start composing a mass message.
  4. In the Recipients box, type the name of the client(s) you wish to add to the chat.
  5. In the drop-down below, select Send as a group.

Once you create the group message, compose a message to save the settings. You can use this time to introduce yourself, send a fun emoji, or send over any important documents before the client starts their fitness journey.  

Changing Between Different Conversations in the Mobile Application:

Note that upon first sign in, a Clients' conversation will always be set to the direct messages between them and their assigned trainer. However, clients will be able to flip back and forth to other messages/conversations (including any group messages they have received) by holding down the icon of their trainer in the bottom right corner of the application. This will pull up the list of all conversations they are part of.

The list of current conversations/messages can can also be accessed on the mobile application by tapping the name of the individual(s) at the top of the messenger when viewing a message. This will drop down a menu of all conversations the individual is part of and works for both clients or trainers logged into the mobile application.

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