There may be instances when clients have purchased an incorrect plan or purchased a plan accidentally.
You can process a refund from the "Invoice section" in the "Payments" tab. There you will see all invoices that have been sent out to all your clients. To view the invoices for only one client, you can visit their profile card directly
1. Click "Payments" on the left-hand side of your account.
2. Under "Invoices", choose "Paid Invoices".
3. Click on the Invoice Number for the invoice you wish to refund.
5. A pop-up dialog will appear with more details. After reviewing the details, click on the “Refund” button at the top right.
6. Choose to give either a Full Refund or a Partial Refund. If partial, enter the refund amount and then click “Refund” to finalize your decision.
Please note, refunds take 5 to 10 days to appear on your customer's statement.