Refund a Paid Invoice


There may be instances where clients have purchased a product accidentally or intended to purchase a different one. To give them a refund:

  1. In Payments, click on Invoices in the left navigation menu.
  2. Click on the invoice number of the invoice you wish to refund. You can use the search bar in the top-right corner to search invoices by client name or invoice number.
  3. In the dialog pop-up, click the Refund button.
  4. In the Refund Payment dialog, choose whether to do a full or partial refund and click Refund to confirm.
  5. After the refund goes through, the client will be sent a refunded invoice via email. The dialog will refresh with the new details and an updated preview of the refunded invoice. 




Important Information Regarding Refunds

  • As per Stripe’s terms (Trainerize Pay is powered by Stripe), there are no fees to refund a charge, but the fees collected from the original transaction are not returned.
  • Refunds take 5 to 10 days to appear on your client's statement.
  • If you do a partial refund, you can refund it further in the future.


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