Embarking on the journey to create your Pro Custom Branded App is an exciting process and it's natural to have questions along the way. In this article, we've compiled a list of frequently asked questions that you may have.
Timeline and Process:
- When will my app be ready?
- Why does it take so long?
- Can my app be done faster?
- It's been over 8 weeks and I still don't have my app.
Changes and Previews:
- I changed my mind on my image/logo - can I change it before it's live?
- Do I get a preview of my app before it's live?
Account Changes and App Status:
- What happens to my app if I downgrade my account to a lower plan?
- What happens to my app if I downgrade my account to a free plan?
- What happens to my app if I delete my account and create a new one?
When will my app be ready?
Our Custom Branded App Team reviews each app submission manually to ensure quality and clarity as well as ensure that your assets submitted adhere to Apple and Google's policies.
The total process takes up to 8 weeks pending on volume. This timeframe cannot be altered or changed. To learn about the total process, you can view our article Pro Custom Branded App: Using the Publisher to Submit Your Request.
As your application moves through the process, you will see updates within your ABC Trainerize web account that you can follow. Navigate to Add-Ons > Custom Branded App to view the status of your mobile application.
Why does it take so long?
The length of your Pro Custom Branded App submission varies due to a few factors:
- The number of branded apps in queue to be designed and processed
- Apple and Google approval process
- If our team has reached out to you concerning your application and we haven't heard back
- This could be because we need a new image from you, new description, etc.
Can my app be done faster?
Unfortunately, the timeframe of up to 8 business weeks cannot be changed or altered.
It's been over 8 weeks and I still don't have my app
Please reach out to our team. Submit a ticket to us to review and investigate.
I changed my mind on my image/logo - can I change it before it's live?
We cannot make any promises, but please submit a ticket to us and we will look into this for you. The change will likely happen after your app is already live.
Do I get a preview of my app before it's live?
There are no previews for Pro Custom Branded Apps.
What happens to my app if I downgrade my account to a lower plan?
To maintain your custom branded app, you must be on a paid Pro plan.
What happens to my app if I downgrade my account to a free plan?
Your Android app will be removed from the Google Play store and you will need to notify your Android-using clients to delete your old custom app from their mobile device and download the ABC Trainerize fitness app. Once installed, they can use their existing email address and password to login.
Your iOS app will not need to be modified. If you decide to upgrade your account back to a paid Pro plan, your app will be re-activated within a few weeks.
What happens to my app if I delete my account and create a new one?
The Custom Branded App add-on cannot be transferred to another account. The add-on will need to be purchased on the new account and a new app build is required.