Custom Branded App: When will my app be ready?


I purchased a Custom Branded Fitness App. When will it be ready? How will I know when it's ready?

After purchasing your Custom Branded Fitness App, your application and submitted artwork are reviewed and worked on by our CBFA team to ensure quality and clarity. As your application moves through the process, you will see updates in Trainerize that you can follow. 


Checking the Status of Your Custom App
Step 1 - Submit Artwork
Step 2 - In Processing Queue
Step 3 - Publishing in Progress
Step 4 - Your App is Live
Additional Branding


Checking the Status of Your Custom App

The status of your app gives you an indicator as to where it is in the process while it is being worked on by our Custom Branded Fitness App team. There are four stages your application goes through: Submit Artwork, In Processing Queue, Publishing in Progress, Your App is Live.

1. Click on "Add-Ons" at the lower left of your account.

2. This will bring you to the "Custom Branded Mobile App" section.


Now you can view the status your application currently falls into.



Step 1 - Submit Artwork.

After purchasing your app, ensure you click "Submit Brand Artwork And Information" to get your application started. You can include an Icon/Logo image, a Splash image which is used for a loading page, and a Colour Palette which can help inform your color theme that you would like to use for your Splash image. Ensure your application does not include special characters (anything other than numbers 1-9 or letters A-Z).



Step 2 - Info Received. In Processing Queue.

Your application has been submitted into a queue to be reviewed by our Custom Branded Fitness App team. The CBFA team will review each application in the order that it was submitted, and will work on resizing and coloring your images. This is followed by creating a packaged submission which is then queued for the publication process. 



Step 3 - Publishing In Progress

Your application has been submitted to the app stores to be reviewed. This process can take some time to complete. Once your application has been reviewed, it is ready to go Live. 



Step 4 - Your App is Live

Your Custom Branded Fitness App is now live! You can copy the links on this page to your social media, or into your marketing campaigns. Ensure you check your email for additional information. 



Additional Branding

Along with your Custom Branded Fitness App, you will also see your branding applied to web browsers for you, your Trainers, and your Clients when they log in. This can be seen on Chrome, Firefox, and Safari. 




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