Threshold Alerts help you stay on top of high-touch client activity in real time, without the need of constantly checking their dashboards and account logs.
When enabled, you will receive in-app notifications based on specific client actions, allowing you to response quickly, reinforce habits, and support clients at the right moment.
These alerts are designed to:
- Highlight important client behaviors as they happen
- Reduce manual monitoring
- Help you deliver timely, high-impact coaching touch points
What Alert Types are Available?
You can enable the following Threshold Alert types:
1. Meal Log Alerts
- Receive a notification each time a client logs a meal.
- Notifications are limited to one every 15 minutes per client.
- Clicking the notification will open the logged meal directly.
2. Calorie Threshold Alerts
- Receive a notification when a client exceeds a defined percentage of their daily calorie goal.
- You will receive one notification per day per client.
- Clicking the notification will open the logged meal that caused the threshold to be exceeded.
- Thresholds can be customized between 10% and 200% of the client's caloric goal.
How to Enable Threshold Alerts for a Client
Threshold alerts are managed on the clients profile card on the web.
To enable alerts:
- Open the client's profile card.
- From the left Client Summary tab, scroll to Smart Alerts.
- Select Set up alerts.
- Select the check box next to each alert type you want to enable.
- Select Confirm to save changes.
Once enabled, you will receive app notifications when the client meets the selected conditions.
To update or disable threshold alerts, select the Edit alerts option in the same section as above and uncheck the alerts.
