Appointments FAQ:
Can I sync group appointments or classes?
- No. At this time, only 1-on-1 appointments created in Glofox will sync to Trainerize.
What happens if I edit an appointment in Glofox?
- Any changes you make to the appointment in Glofox, such as time, date, or cancellation, will automatically update in Trainerize.
Why isn’t my client’s appointment syncing from Glofox to Trainerize?
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If a client’s appointment isn’t appearing in Trainerize, it’s typically due to one of the following:
The appointment is a class or group session. Only 1-on-1 Glofox appointments can sync to Trainerize. Group or class-based bookings are not supported at this time.
The client’s membership hasn’t been synced to Trainerize. Appointment syncing only works for clients whose Glofox membership is actively integrated with Trainerize. To learn how to sync a client’s membership, check out: How to Sync Memberships from Glofox to Trainerize.
Memberships FAQ:
Why isn’t my Glofox membership showing up in Trainerize?
- It's likely set up as a Service Credit Pack in Glofox. Only memberships are supported by the integration. To convert a service credit pack into a membership in Glofox:
- Log in to your Glofox account >
- From your dashboard, navigate to the Manage tab and select Services >
- Adjust the service under Pricing Plans, setting it up as a membership instead.
What happens if a client cancels their membership in ABC Glofox, the service is paused, or a payment fails?
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When a membership is cancelled, paused, or otherwise fails in ABC Glofox, ABC Trainerize will automatically run a Product End automation, helping you maintain accurate and relevant client access.
What happens when a client who exists in ABC Trainerize purchases an ABC Glofox membership?
- If a client that already exists within ABC Trainerize purchases an integrated ABC Glofox membership, the automation will still be triggered. This means any Product Start automations, such as assigning a new training program or assigning a trainer, will run as configured. This ensures the client receives the correct programming based on their new ABC Glofox membership.