Appointments FAQ: 
 

Can I sync group appointments or classes?

• No. At this time, only 1-on-1 appointments created in Glofox will sync to Trainerize.
   

What happens if I edit an appointment in Glofox?

• Any changes you make to the appointment in Glofox, such as time, date, or cancellation, will automatically update in Trainerize.
   

Why isn’t my client’s appointment syncing from Glofox to Trainerize?

• If a client’s appointment isn’t appearing in Trainerize, it’s typically due to one of the following:

  • The appointment is a class or group session. Only 1-on-1 Glofox appointments can sync to Trainerize. Group or class-based bookings are not supported at this time.

  • The client’s membership hasn’t been synced to Trainerize. Appointment syncing only works for clients whose Glofox membership is actively integrated with Trainerize. To learn how to sync a client’s membership, check out: How to Sync Memberships from Glofox to Trainerize.

Memberships FAQ: 
 

Why isn’t my Glofox membership showing up in Trainerize?

• It's likely set up as a Service Credit Pack in Glofox. Only memberships are supported by the integration. To convert a service credit pack into a membership in Glofox:
  • Log in to your Glofox account >
  • From your dashboard, navigate to the Manage tab and select Services >
  • Adjust the service under Pricing Plans, setting it up as a membership instead.  

What happens if a client cancels their membership in ABC Glofox, the service is paused, or a payment fails?

• When a membership is cancelled, paused, or otherwise fails in ABC Glofox, ABC Trainerize will automatically run a Product End automation, helping you maintain accurate and relevant client access.
   

What happens when a client who exists in ABC Trainerize purchases an ABC Glofox membership? 

• If a client that already exists within ABC Trainerize purchases an integrated ABC Glofox membership, the automation will still be triggered. This means any Product Start automations, such as assigning a new training program or assigning a trainer, will run as configured. This ensures the client receives the correct programming based on their new ABC Glofox membership.