Create a Terms of Service Agreement on Recurring Products

Creating a terms of service agreement with Trainerize Pay

With Trainerize Pay, you can create your own Terms of service agreement and automatically require your clients to sign terms before their first payment on recurring products— making it simple to follow regulations, saving you time, protecting your business, and ensuring every client is covered from day one!  

• Note: The Financial trade commission (FTC) mandates transparency and ease of cancellation of recurring products sold within the United States OR sold to US customers (learn more).
   

How to create your own terms of service in ABC Trainerize

• Navigate to the Settings tab > Select Terms of Service from the grey column menu > 
   
• In-put your Terms of Service Agreement to the text box > Hit the blue SAVE button >  
   

• Toggle the switch next to “Display Terms of Service before payment” to the ON position to enable. 

    

  
   

• To format your Terms of Services agreement (Example: add hyperlinks, bullet points, adjust font formatting, etc.) use the menu located above the text box:  
  
   

  • Note: this feature is only available to customers currently using Trainerize Pay. 

     

What to include in your Terms of Service Agreements (non-exhaustive list) 

• Terms and Conditions of the services offered
• Any restrictions, conditions, or requirements applicable to the services
• Terms regarding the term length of the agreement
• Renewal terms of the agreement, including whether the agreement will automatically renew, how to prevent automatic renewal, and dates/timeframes to do so
• Cancellation terms and conditions
• Charges/fees/costs, when fees will be due/charged, and if/how those amounts may be subject to increase. Deadlines (by date or frequency) by which consumer must act to prevent or stop charges
• Information necessary for consumer to find cancellation mechanism
• All material terms clearly and conspicuously disclosed
  • Note: The above list is non-exhaustive, and the items are intended to be examples of what you may choose to include in your own terms of service.

Selling Recurring versus One-time Payment Products

Recurring Products are required to follow the FTC Click-to-Cancel guidelines, which include consenting to a recurring payment, as well as any details of their subscription/membership (and more) in your Terms of Service:

• Recurring Products:  
   
  • The Allow Self-Cancellation option will automatically be toggled ON > Clients will be shown your terms of service as a part of their purchase flow.
       
    
     
  • If you have not set up Terms of Service Agreement– your recurring products will show this messaging when viewed through your account: 
     
• One-time Purchase Products: 
  
  
  • Are not required to have a Terms of Service agreement in alignment with FTC Click-to-Cancel and will follow a standard claim/refund process. 

What will this look like for my clients?

Once you set-up your Terms of Service within ABC Trainerize, your clients will be prompted to agree to your terms on recurring products before purchase:

• Example view of checkout page:
  
  
   

• Example view of Terms of Service prompt:

  
  
  

What does this mean for fitness businesses operating within the United States?
 

• The FTC's "“Click-to-Cancel” " rule requires businesses operating in or serving the U.S. to make subscription cancellations as easy as sign-ups. It also mandates clear, upfront disclosures, which are the responsibility of the service provider to maintain.
   
• To learn more about the FTC click to cancel rule in the context of running your fitness business see the resources below:  
  
  • Navigating the FTC’s New Click to Cancel Rules With ABC Fitness
  • FTC Press Release 

What does this mean for businesses operating outside the United States?

• It is good to use a Terms of Service for your recurring products for all customers– however if your business is operating outside the US, but still offering services to clients within the US (under an auto-renewing agreement/basis), the FTC rule requirements would apply.  
  
  
  • To learn more, please see the resources listed above in the previous section.