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Studio/ Enterprise Custom Branded App: How to Download Your App Once It's Ready

Congratulations! Your Custom Branded App is finally live! This article provides instructions on how to download your custom app store links, as well as frequently asked questions to ensure a seamless transition to your new app!

In this article:

How Will I Know My App Is Ready?

Once both your Apple and Android app is live on the Apple App Store and Google Play Store respectively, you will be notified by our team (your Onboarding Specialist and/or Account Manager). We will only notify you when both apps are published. 

 

How Do I Download My App?

Your app will be available on both the Apple App Store and Google Play Store. Your Onboarding Specialist/Account Manager will provide you with the links for both.

You can also view your app store links via your ABC Trainerize web account:

  1. Log onto your ABC Trainerize web account
  2. From the left hand menu, select Add-Ons
  3. Navigate to Custom Branded App > Summary
  4. The links displayed on this page are your direct app store links

Once both of your apps are live, any new client invitations will now be directed to your own app store links.

 

Will My Existing Clients Be Automatically Transferred To My Own App?

No. Your newly launched app is a separate app. This means you and your clients will need to download your new app. All data and log-in information remain the same. 

Once your branded app is ready, it's best to make the switch as soon as possible, as notifications will only be sent to your custom app from there on out. If you're using more than one device, ensure they are all running your new custom app.

 

How Can I Notify My Clients And Trainers To Download The New App? 

Once you have the links to your new app, you can send your clients a message via your web account. To do so:

  1. Navigate to your Clients tab from the left-hand menu.
  2. Select all of your clients.
  3. Send them a message with links to download your new app. Ensure the message is set to 'send separately' and not 'send to group'. 
  4. Repeat the process to send the links to your trainers.

Additionally, you can share the download links on your social media profiles, such as your Instagram bio, story or as a new post, to encourage clients to make the switch! Visit our help article to learn more about how you can Seamlessly Onboard Clients To Your New Studio Custom Branded App.

 

Do I Delete The ABC Trainerize ‘Fitness App’? Can I Still Use The ABC Trainerize App? 

If you previously had an unbranded account, you and your clients can continue to use the Trainerize app if needed. However, since the ABC Trainerize fitness app is not your custom app, we suggest notifying your clients to delete the Trainerize app and download your custom app. All data and client information is transferred to your own app—there will be no lost data.

The ABC Trainerize ‘Fitness App’ will also be branded to match your app, but will not be as customized. 

 

What Happens To My Pro Custom Branded App If I Upgraded? 

If you previously had a Pro Custom Branded App and upgraded it, your Google Play Store app link will remain the same. You do not get a new Google Play Store listing. This means that anyone on your Android app will have your Studio/Enterprise app as long as they are updated to the latest version.

 

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