Occasionally, a client may connect their MyFitnessPal account to ABC Trainerize, but their nutrition data won't sync over to ABC Trainerize.
There are a few reasons why this might be the case, so let's go over them and how they can be resolved.
Step 1: Check if your Client's Nutrition Goal Compliance Tracking is Set to Track with MyFitnessPal
If the client has a Nutrition Goal set, please check that you have set their Track Meal Details to “MyFitnessPal":
Step 2: Ensure Clients have Connected MyFitnessPal to ABC Trainerize
To check if a client has actually connected their MyFitnessPal account to ABC Trainerize, go to the client’s profile card summary as shown below. The integration section will show Connected next to MyFitnessPal if the client has successfully connected their MyFitnessPal account.
If this section shows Ask to Connect, this means that your client has not connected their MyFitnessPal account yet. Asking to connect will send the client an in-app message from their assigned trainer with steps to connect their account.
Step 3: Check if the Client has Connected Their Correct MFP Account
When iOS users sign into MyFitnessPal using their Apple ID, it can cause issues when trying to connect ABC Trainerize to MyFitnessPal. This is due to the sign-in with Apple feature that uses a unique alias email instead of using the client's actual email address to protect the client's identity. This alias can prevent the correct MFP account from linking to ABC Trainerize.
- To resolve this issue, ask the client to verify their MFP username by logging into the MyFitnessPal website and clicking on their profile username.
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Instruct the client to use this username, not their email address, when connecting ABC Trainerize to MyFitnessPal.
Step 4: Check the Client's Minimum Daily Calorie Goal on MyFitnessPal
MyFitnessPal may not sync if calories on the client's MyFitnessPal account are set below a certain threshold that the National Institutes of Health recommends:
- Female: Minimum daily calorie = 1000 - 1200
- Male: Minimum daily calorie = 1200 - 1500
If the client has a low-calorie set on MFP and they try to complete their diary on MFP, they will receive this message
