Greet Your Clients with a Welcome Video

***Only available if you have a Pro/Studio/Enterprise custom app.***


Make a good first impression by uploading a Client Welcome Video to the app. This video will appear when a client first logs into your mobile app and is the perfect opportunity to get them excited about training with you and using your app! Available on Android and iOS apps. 


How to Upload a Client Welcome Video

You can upload the Client Welcome Video:   


1. On your Mobile App

Tap the "More" tab at the bottom right to access App Settings > Welcome Video.



Add your Welcome Video by either taking a new video or choosing one you already have on your device.




2. On your Web App 

Tap the "Add-ons" tab at the bottom left to access Custom Branded Mobile App > Welcome Video.



Tips for Creating a Great Client Welcome Video!

  • Upload a video that is portrait orientation.
  • Keep your video under 2 minutes.
  • The app does not save draft videos, if you want to do a few test runs, make sure you use your phone to record the videos and then upload the one you want to use.
  • We recommend recording in a well-lit environment with plenty of natural/artificial light for a more professional look.
  • Make sure the video is as high quality as possible. You can also use a pre-recorded video that you've created with a camera and then upload to your app.


What To Talk about in the Welcome Video?

  • Introduce yourself and welcome clients to your training app and program.
  • Give clients a quick intro of what they should expect from training with you or from this particular training program.
  • Encourage clients to use the app to track their progress and communicate with you.
  • Get them motivated and excited!


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  • 0
    Brian Moyle

    This feature was part of android but as far as I know, it hasn't been accessible for a long time now...

  • 0
    Tommy Little

    I do not have a Welcome Video tab in my mobile app settings, nor do I have a tab to make a Why Train with Me video. Have these features been removed or something?

  • 0
    Brian Moyle

    Tommy to you have an apple phone or an android phone? I think it was removed for android but I think it remained on apple phones (not 100% as I don't have one).

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