If your Studio or Enterprise Custom Branded App isn’t updated to the latest version yet, there may be an issue with your Apple or Google Developer account or a step that has been missed. Once resolved, our team will be able to update your app to the latest version.
Below are common reasons why your Studio or Enterprise app hasn't been updated and how to resolve them.
Apple Developer Account
To ensure your CBA updates correctly on the Apple App Store, verify the following:
- Your Apple Developer Membership is active and paid annually.
- You have agreed to both Free and Paid App Terms in your Apple Developer account.
- Trader Compliance is completed.
These actions are required to keep your Apple Developer account active and Custom Branded App up to date, as our team is unable to complete these steps on your behalf.
Received an Email from Apple?
Apple may periodically send emails regarding account status or missing requirements. If you have received an email from Apple and are not sure how to proceed, please visit the following article: I Received An Email From Apple About My Studio/Enterprise Custom Branded App.
Google Developer Account
If you manage your own Google Developer account and your app is removed from the Google Play Store, it’s likely due to incomplete verification. Please reach out to our team for additional support.
How Do I Know What the Latest Version Available Is?
For the latest updates to the mobile application and version number, visit: https://www.trainerize.com/updates/
Please note: Studio and Enterprise apps typically receive updates a few weeks after the regular ABC Trainerize mobile app. This ensures that any lasting bugs are identified and resolved before rolling out the update to your clients.
We aim to release updates approximately once a month on a rolling schedule. Since updates our deployed in batches, we cannot prioritize individual apps during this process. This approach maintains stability and ensures a smooth experience for both you and your clients.
