If your paid subscription expires due to a failed payment or manual cancellation, your ABC Trainerize account will automatically be downgraded to the Free plan.
In this article, we will cover what changes occur and how to restore your account when you upgrade back to a paid plan.
What Changes on the Free Plan?
When your account is downgraded to a Free plan, the following limitations apply:
- Client Limits: The free plan is limited to 1 coaching client and 200 basic clients. If your account has more than 200 clients when downgraded, the first 200 will be moved to Basic, and the rest will be deactivated.
- No Access to Paid Add-ons: Any paid add-ons (e.g., Stripe Integrated Payments add-on, Advanced Nutrition Coaching Add-on, Video Coaching Add-on) will be disabled.
- Custom Branded App: If you have a Custom Branded App, it will be archived in the app store.
How to Upgrade Back to a Paid Plan
To purchase a subscription and restore your account:
- Log into your ABC Trainerize web account.
- Navigate to the Settings > Billing section.
- Click Compare All Pricing Plans.
- Use the slider to select your previous plan or choose a new one.
- Complete the checkout process.
Once your subscription is active, you can begin restoring client accounts and settings.
How to Reactivate Clients After Upgrading Back to a Paid Plan
Once you purchase a paid plan, clients will not automatically be restored. They must be manually changed back to a Full Access coaching client from the basic (or deactivated) client folder.
To do so:
- Log onto your ABC Trainerize web account.
- Navigate to the Clients tab from the left menu and select the Basic Clients folder.
- Select the clients you wish to restore.
- From the 'CHANGE TYPE' drop-down, select Upgrade to Coaching.
- Select the client type to upgrade the clients back to.
Note: You cannot upgrade any clients until you have repurchased a paid plan.
Restoring Programs and Client Settings
When a client account is reactivated from Basic to Full Access, some features will not be restored automatically and must be manually reassigned.
| Feature | Restored Automatically for client upgraded from Basic to Full Access? |
| Custom Client Programs | Yes |
| Master Programs (Main or Add-on) | No- must be manually re-subscribed. |
| Groups | No- clients must be manually re-added. |
| Smart Meal Planner | No- must be reassigned to the client. |
| Habits | Yes |
| Nutrition Goal | Yes |
| Challenges | No- clients must be manually re-added. |
| Products | *Depends |
*If the Stripe Integrated Payments add-on is repurchased when upgrading back to a paid plan, the client's products/invoices will renew as normal. If the Stripe Integrated Payments add-on was canceled while on a Free plan, the client products will not renew and will have to be resold.
