If your ABC Trainerize paid subscription expires due to a failed payment or manual cancellation, your ABC Trainerize account will automatically be downgraded to the Free plan. As the account owner of an ABC Trainerize business, you will receive both email notifications and an in-app banner at the top of your web account if a subscription payment attempt has been declined.
In this article, we will cover what changes occur and how to restore your account when you upgrade back to a paid plan.
What Happens When Your Account Is Downgraded
If your subscription is cancelled or payment fails, your account is downgraded to the Free plan. The following changes occur:
- Client Limits: The free plan is limited to 1 coaching client and 200 basic clients. If your account has more than 200 clients when downgraded, the first 200 will be moved to Basic, and the rest will be deactivated.
- No Access to Paid Add-ons: Any paid add-ons (e.g., Stripe Integrated Payments add-on, Advanced Nutrition Coaching Add-on, Video Coaching Add-on, Business Add-on) will be disabled.
-
Custom Branded App: If you have a Custom Branded App, it will be archived in the app store.
How to Restore Your Account
To reactivate your full client list and regain access to paid features, you'll need to:
Step 1- Upgrade Back to a Paid Plan
You can follow the steps outlined in our help article How Do I Change My Plan Level? for how to do so. Please note that only the account owners have access to upgrade and change subscription plans.
Step 2- Reactivate Your Clients
Once you have upgraded back to a paid plan, clients will not be restored automatically. They must be manually changed back to a Full Access coaching client from the Basic (or Deactivated) client folder.
- Log in to your ABC Trainerize web account.
- Navigate to the Clients tab from the left menu and select the Basic Clients folder.
- Select the clients you wish to restore.
- From the 'CHANGE TYPE' drop-down, select Upgrade to Coaching.
- Select the client type to upgrade the clients back to.
Note that if you had more than 200 clients at the time of downgrade, 200 clients will be in your Basic client folder, and the rest will be under Deactivated.
Restoring Programs and Client Settings
When a client account is reactivated from Basic/Deactivated to Full Access, some features will not be restored automatically and must be manually reassigned.
| Feature | Restored Automatically for client upgraded from Basic to Full Access? |
| Custom Client Programs | Yes |
| Master Programs (Main or Add-on) | No- must be manually re-subscribed. |
| Groups | No- clients must be manually re-added. |
| Smart Meal Planner | No- must be reassigned to the client. |
| Habits | Yes |
| Nutrition Goal | Yes |
| Challenges | No- clients must be manually re-added. |
| Products | *Depends |
*If the Stripe Integrated Payments add-on is repurchased when upgrading back to a paid plan, the client's products/invoices will renew as normal. If the Stripe Integrated Payments add-on was canceled while on a Free plan, the client products will not renew and will have to be resold.
