How to Enable/Disable Timmy Explorer (Demo Client) on your Web Account

Who is Timmy Explorer?

"Timmy Explorer" is the demo client automatically added to your account when you first sign up with ABC Trainerize. If you have completed our in-app setup guide, you may already be familiar with who Timmy is. You can utilize the demo client for all things testing on the platform; whether you are a brand-new user or simply want to explore the interface before committing to full client engagement.


A few things to keep in mind:

  • Timmy Explorer does not take up a client seat in your account.
  • All trainers on an account have access to enable Timmy Explorer for themselves.
  • You cannot change the name or email address of the demo client.
  • Timmy Explorer is used solely for web account testing. You cannot log into the mobile app as the demo client.

Enabling Timmy Explorer

If you've accidentally deleted the demo client "Timmy Explorer" on your account and would like to re-add them, the process is straightforward. Follow the steps below to get "Timmy Explorer" back into your client list:

1. Select the Setup Guide tab located on the top left-hand side of your ABC Trainerize web account

2. Select the orange ADD DEMO CLIENT button at the top of the page

3. Click Add

  • This action will automatically add Timmy Explorer to your client list

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Please note: if you don't see the option to re-add the demo client in the Setup Guide, sign out and back into your web account. This will make the option visible.

Disabling Timmy Explorer

To remove Timmy Explorer from your client list, the process is the exact same as deleting a regular client. Follow the steps below to remove "Timmy Explorer" from your client list:

  1. Navigate to the Clients tab on your ABC Trainerize web account and select the demo client "Timmy Explorer" from the list
  2. Select the three-dot icon from the client menu
  3. Click Delete
  4. From the pop-up screen, click Delete once more

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