We understand that circumstances may arise where you need to cancel your program with your Trainer or Gym. While ABC Trainerize serves as the platform for their services, we want to guide you through the process of cancelling your account with clarity and ease.
Cancelling Your Program:
ABC Trainerize is the software utilized by your Trainer, and to cancel your account, we recommend reaching out to your Trainer directly. Follow these steps:
Contact Your Trainer:
- If your Trainer uses two-way messaging on the ABC Trainerize platform, start a conversation by clicking on the icon featuring your Trainer's picture within the mobile app.
- If two-way messaging is not available, explore alternative communication channels such as phone, email, their website, or their social media channels.
If You Cannot Reach Your Trainer:
In case you are unable to reach your Trainer and wish to prevent future charges, you have the option to remove your credit card information from the desktop version of their site. Here's how:
Visit the ABC Trainerize Login Page:
Enter Your Email:
- Input the email associated with your account and click "Find Me."
If you've been billed, and a resolution cannot be reached with your Trainer, you may consider initiating a dispute with your financial institution.
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