Google Health (Fitbit) replaces the previous Fitbit connection in ABC Trainerize. If a client’s Fitbit data is not syncing, follow the steps below to reset the connection and reconnect Google Health.
Important: The Fitbit tile is being replaced by a new Google Health tile in ABC Trainerize. Clients who have not yet connected Google Health in ABC Trainerize will need to complete the transition. After connecting, they should use the Google Health tile for future syncing.
Step 1: Update the ABC Trainerize App
Make sure the client is using the latest version of the ABC Trainerize mobile app.
To check the mobile app version:
1. Open the ABC Trainerize mobile app and select the Profile icon in the top-left corner.
2. Scroll down to the bottom of the page. The app version will be visible at the very bottom of the screen. (EX: v1. 0.0)
If an update is available, update ABC Trainerize from the App Store or Google Play Store before continuing.
Step 2: Revoke ABC Trainerize Access to Google Health (Fitbit) app
- Open the Google Health (Fitbit) app on the device.
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Go to Account (Profile picture icon the top-right corner).
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Select Google Health settings.
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Click Manage access to account.
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Click Manage connected apps > Trainerize.
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Click Revoke access.
Step 3: Delete and Reinstall the ABC Trainerize Mobile App
Delete and reinstall the app to perform a hard reset.
Step 4: Reconnect Google Health (Fitbit) with Trainerize
- Open the ABC Trainerize mobile app.
- Select the Profile icon in the top-left corner.
- Scroll down to Google Health > Connect.
- Follow the on-screen instructions to sign in to the Google Health account.
- Allow ABC Trainerize to access the requested health data.
If you're still experiencing issues with syncing Google Health (Fitbit) and ABC Trainerize, here are a few additional troubleshooting steps you can try:
- Reset the Bluetooth connection: Sometimes, the Bluetooth connection between your Fitbit device and your phone can become unstable. To reset the connection, follow these steps:
- Turn off Bluetooth on your device.
- Restart your Fitbit device.
- Turn on Bluetooth on your device and try to sync with Trainerize again.
- Restart Fitbit device: A simple restart of your Fitbit device can often resolve syncing issues. To restart your Fitbit. You can check the Google Health User Manuals for further guidance based on your specific Fitbit device and version.
- Reach out to Trainerize and Google Health support so that we can assist.
