Cancelling paid appointments

 

In this article, we will cover two ways paid appointments can be cancelled. The first is self-cancelling by the client and the second is by the trainer. 

 

 

Self Cancelling for Clients

 

When creating an appointment type, trainers have the option to select the "Allow self-cancellation..." button. Selecting this button will allow clients to cancel an appointment on their end.

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By default, the cancellation window is set to 24 hours. However, you can also select from 1, 2, 6, 12, 24 and 48 hours. 

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  • Self-cancellation can be selected for both 1 on 1 and Group appointments.

  • If the appointment is paid, the client will get the credit back for each appointment that was cancelled by the client (1 appointment = 1 session credit). 

  • Trainers can always cancel appointments on their end, regardless of whether or not self-cancellation is selected for an appointment or not.

  • If a trainer changes the cancellation window (for example from 24h to 12h) for an existing appointment, it will affect all appointments - including the ones that were already scheduled in the calendar.

 

 

Cancelling by Trainers

 

Go to the Appointments tab, select the appointment you wish to cancel.

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Click the Delete button at the top right of the pop-up dialogue. 

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Click Delete. From here you have two options: either cancel with a refund, or with no refund. 

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1. If you select REFUND:

The session credit that was used up will appear back in the client's profile and can be used to schedule a new appointment.

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2. If you select DO NOT REFUND:

The session  credit will not be added back to the client's profile.

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