Troubleshooting signing into the mobile app (Android)

Our team has identified a bug in one of our recent Android app releases causing issues while logging in. Both the main Trainerize app and Custom Branded Apps are affected.

The good news is, we’ve already corrected the issue and are asking all Android users (both trainers and their clients) to do the following steps:

  1. Delete/uninstall their current version of the Trainerize or Custom Branded App (no data will be lost in this process)
  2. Install version 7.8.0 of the Trainerize or Custom Branded App (available now in the Google Play Store)

Need help deleting and reinstalling the mobile app? Check out this help article


Thanks for your patience and understanding as we resolved this issue. Please make sure you pass along this message to any of your clients encountering this known issue.

If you're still having trouble after trying all of these steps, please reach out to us for further help at


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