As long as your client's recurring payment hasn't been charged, trainers have the ability to cancel a recurring purchase. There are many reasons why you may have to cancel a purchase before your client is charged again. Perhaps they want to change their payment date, or they want to purchase a different product. Rest assured, through Trainerize Pay you have the flexibility to not only process refunds for your clients, but you can also cancel a recurring payment or product before it's paid for!
- In the Clients tab, click on the client's name in blue to open their profile card.
- Click on the Payments tab to show your client's payment history.
- Click on the product name you wish to cancel.
- In the dialog pop-up, click the Cancel Purchase button to cancel the product. This will completely remove it from the client.
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