(UPDATED) Client Access is Going Mobile. Here's what you need to know.

 

Updated: March 14, 2019

 

Recently, we announced a change coming to Trainerize: the transition of client access from the desktop web app to the mobile app only, and in response we received a lot of thoughtful feedback.

We appreciate how candid you’ve all been and want you to know that your questions and concerns did not go unheard.

After speaking directly with many of you, we sat down together as a team to make sure that this change will not significantly impact any of your businesses and to ensure that every move we make is a move in the right direction for both you and your clients.

We’ve made some changes to our initial plan and deferred the date of this change to early Q3 2019. And, to help clarify why we’re making this change and what exactly the process will look like, we’ve also decided to share some of our future plans.


What you need to know:

We’ve been hard at work building a new Trainerize app—completely rebuilt from the ground up to deliver a faster, more stable, and more reliable experience for both you and your clients.

● Clients will not be able to use the desktop web app for training related purposes (i.e., tracking workouts, viewing their calendar and their progress stats).
● Before client access to the web app is changed in any way, clients will be receiving The New Trainerize App—fully rebuilt from the ground up—that runs faster and uses less memory than ever before.
● Once this new app is released, there will be an interim period where clients will still be able to access both the web and mobile versions of Trainerize. This will allow us to do some additional checks and testing, and make sure all issues (including stability and performance on Android) have been remedied by the The New Trainerize App before removing web access for clients.
● Only once The New Trainerize App has been fully tested and our team is satisfied that there are no major outstanding performance issues will we begin to retiring web access for training features for clients (i.e., tracking workouts, viewing their calendar and their progress stats).
● Even after client access to training features on the web is removed, clients will still be able to log in to the desktop web app to update their profile and securely manage payment information.
● Trainer access to the web app will not change. You will still have full access to all training features on the web version of Trainerize.
● Moving forward, we are looking at providing PDF and enhanced legibility options for your clients to help support the needs of clients who are less tech-savvy or who require accommodations or modifications to make the most of a mobile-only experience.

Based on your feedback, we wanted to offer some solutions and options to prepare for the change by addressing some of the most common themes we’ve seen:

Clients who prefer printing their workouts. We know that many of you have clients who are less tech-savvy or who prefer the low-fi simplicity of using printed workouts. While clients will no longer have the ability to print workouts themselves, as their trainer you still have the power to print or email pdf workouts for in-person clients or clients without app access. We are also looking into a solution for the client receiving a printable PDF copy of their workouts and we promise to keep you updated with our progress on this.

Clients who accessed their progress and calendar graphs on the computer. We are working on moving many of the desktop features to mobile in the near future. This process is already underway as the The New Trainerize Mobile App will include an upgraded calendar with drag and drop functionality and improved progress graphs.

Clients who require a bigger screen size. For clients who struggle with small text or buttons, we’re excited to share that The New Trainerize App will include larger font sizes for better legibility on larger phones. Dynamic text is something we’re looking into for future upgrades. If you would like to learn more about these upgrades, please subscribe to this idea thread so we can notify you of our progress. Also note that the mobile app does function on tablets, so clients can see an enlarged version of the app and exercise videos without needing to use a computer.

Clients who mention stability issues on the mobile app. Some of your clients may have opted to use the web app because of stability issues with the mobile version. In these cases, The New Trainerize App will provide your clients with a more reliable mobile experience allowing them to untether from their computers and take their fitness with them everywhere they go. Clients who are overall more accustomed to the web app. Inform clients about this change as soon as possible and encourage them to slowly make the shift to the mobile app. Feel free to use our mobile app walkthrough video to educate clients about the mobile app and help them make the transition.


Why is this change coming?

It’s because we’re committed to making the mobile app amazing.

The New Trainerize App will make the client experience smoother by tackling head-on the performance issues some of your clients are having right now (especially on Android).

It will also allow for the introduction of some new exciting features and integrations that are mobile-centric like tracking meals, goals, and habits, which we’ll be releasing later this Summer. However, these new features require on-the-go entry via the mobile app, or pairing with an Apple Watch or Fitbit and are therefore not compatible with a web version of the app.

That said, with all these upcoming changes and new features on the horizon we feel that the best way to serve you and your clients is to dedicate our team’s creativity and energy to the development of this new powerful mobile app.



Need more details?

Check our full FAQ page for more details and updates leading up to the transition.

We thank you for your continuous support and honest feedback, and for the trust that you put into us as we look to the future and strive to create a better experience for you and your clients.

We will keep you informed about this change as the date draws closer and will continue to be transparent about every decision we make within the product and regarding your client experience.

The #TrainerizeFam

 


 

Updated: February 22, 2019

Here at Trainerize, we obsess over our mission to make fitness accessible, and part of that obsession includes looking to the future and investing in technology that makes our platform and the businesses and services it supports more flexible, convenient, and user-friendly.

As we look ahead, we can clearly see that consumers are demanding more than ever from their devices and apps. The world is going mobile and we believe the Trainerize experience should be too.

What’s more important is that your clients believe that too.

In fact, today 98.2% of Trainerize clients are logging in to the app on mobile only.

And that’s why, as of March 31, 2019, we will be shifting the client experience to mobile only. 

As part of our journey to bring the client training experience on mobile to a whole new level, our goal was to make their app experience more stable and reliable.

For the past year, we have been working hard on our new mobile app. This is a brand new Trainerize Fitness app that we've rebuilt from the ground up. We will be launching the new app this Spring, and with this launch, we are aiming to tackle a lot of performance issues some of your clients are having right now (especially on Android). This new mobile app will allow us to bring more amazing features and slick new integrations that your clients have been waiting for!

The decision to move away from the web training for clients not been an easy one, but we are listening to your feedback and will be incorporating your needs and client preferences into the new upcoming mobile app.


What does this mean for your clients?

Clients will use the mobile app for all their training and nutrition coaching and to communicate with you, and we’ll be reducing our web app functionality for clients to solely manage payment information.

This keeps everything nice and simple, and lets your clients ditch their laptops and enjoy the convenience and flexibility of a mobile app! It also allows us here at Trainerize to focus our future developments on the mobile experience and stay at the forefront of the rapidly advancing field of fitness technology.

(NOTE: This change will not impact the way you build or deliver training services through Trainerize. All trainers, admins, and account owners will still have access to and will continue to use the web app.)

 

We’ll be notifying clients still using the web app of these upcoming changes, but we’d appreciate your help passing the message along to your clients along with the FAQ article we've created for them.

 

Other resources:

 

Have more questions? Submit a request

21 Comments

  • 2
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    Dana Keller

    When you say "Mobile" - I think of phones only.  I am hoping that iPads/tablets would still be able to use the app.  I have older clients who use iPads as they can see the screen better.

  • 3
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    Janice MacAulay

    I have two questions/concerns. 1) Will you be creating an easier way for clients to change their training schedule on the mobile app, something similar to the drag and drop currently available on the web site? and 2) Will you be creating a "print" option from the mobile app?

  • 4
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    Annie Hall

    Will clients still be able to print out their workouts ?  I've got 2 that do print them and another who uses her laptop.

  • 3
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    Anne C Wennerstrom

    Don't think this is a good idea.

    Edited by Anne C Wennerstrom
  • 3
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    Kate Saynor

    I can understand the thought process behind the decision. However, I have to agree with Janice above - the function to reschedule workouts via mobile is very clunky (involving around 4 clicks), as opposed to the desktop drag and drop facility. 

  • 5
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    Rachael Pugh

    Some of my clients PREFER to use their laptops! Good job Trainerize - complete lack of consultation yet again!

  • 2
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    Alan Calvert

    Yikes, this really stinks.  I practically never use my mobile devices with Trainerize.  They are just too clumsy for effectively working with this sort of thing.  Might be a deal breaker for me.  Apparently I'm in the vast 1.8% minority, so my voice is barely a squeak.  C'est la vie.  

  • 1
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    Alan Calvert

    Also, I work in a secure area where mobile phones aren't allowed.  That completely eliminates my ability to communicate with my trainer during the day.  Again, 1.8% minority so I guess it's irrelevant.  

  • 1
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    Booty Quake RDA

    My clients are soooo unhappy. The app is too laggy for many of them, and the above-noted issues about managing one's schedule... 

  • 0
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    Leanne Thompson

    For those people unable to use their mobiles in their gym (for a variety of reasons that you obviously haven't thought about) do you intend to make a Print option available?  

  • 0
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    Leanne Thompson

    Sending message through the app via mobile is very very clunky - only 2 lines are visible at any time so it's not possible to see the whole message until after it is sent.  Not helpful at all!  I also agree with comments above about the clunkiness of moving programs around!

  • 2
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    Cody Harman

    I don't really understand this move to be honest. Options are usually always better? Also, not being able to print out workouts will be a bummer as well as the app being laggy. Often times clients get a better understanding of things after they log in through their laptops to get a better view of things. 

  • 1
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    Carol Linstid

    The desktop is the single most useful venue I've found for trainerize. Every client (past and present) who has used the app has quickly stopped using it. All of those clients have been using Android rather than IOS and found it extremely buggy.

    I'm primarily using trainerize for my own logs and workout creations as a result. If desktop access is fully going away there won't be much of a compelling reason for me to continue with this service. There is simply no substitute for the desktop view and functionality.

    Is this decision final?

  • 0
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    Christa Kenyon

    If the Android app wasn't a nearly unusable mess and if you could do everything on either phone app that you can do on the web site, this would still be bad for me as a trainer.

    Given that the Android app is a nearly unusable mess and that a client can't come even remotely close to doing everything on the app that they can do on the website (Graphing, printing, easily changing schedules, writing messages to me using a physical keyboard rather than a cumbersome virtual phone keyboard, just to name a few things), this is pretty much a deal breaker.

    And rather a puzzling one. Unless you're planning on severely reducing what trainers can do using the web interface -- in which case, I can't even guess as to how you plan on staying in business -- the client interface is a subset of the trainer interface, this move just can't save you much codebase maintenance. The only other possible reason to do this is to save web server bandwidth, but if, as is claimed, only 2% are using the web interface then there won't be much bandwidth saved and it's not like web bandwidth is expensive in any event..

    I'm really curious as to what the logic behind this move is, I just can't see how anyone could think this anything save a disasterly bad move from both a functional and competitive point-of-view.

    Whatever the reason, it's become something of a moot point, if Trainerize is happy to make large scale unilateral changes with little notice that will severely impact my training business, it's time to find a less unstable ecosystem to base my business upon.

  • 0
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    Paulette Smithwrick

    Hi- Paulette here, I am brand new to Trainerize and agree 100% with Christa Kenyon, and all the other trainers.  I have clients who rely on iPads/tablets and desktops.  Why muddy the water now! Leave it alone. If this is your final decision? If it is.. Hasta La-Vista-

  • 0
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    Cheryl Anderson

    I’ve been using Trainerize since August 2017 when my personal trainer moved out of state.  I am a wheelchair-bound and homebound individual and do not own a smart phone.  I have always used my desktop with large flatscreen to access Trainerize.  I live in a rural area of West Virginia and my FrontierDSL does not support reliable streaming.  Frequently it takes 3-5 minutes to get thru one video on Trainerize and most of my workouts involve reviewing 10 or more videos for each new workout.  

    My trainer sends me a new workout each week - I go online, copy the text part of the exercise instructions to a Word file - number the exercises, and annotate the supersets, reps and equipment.  Then I suffer thru the videos stopping, waiting, advancing a little, repeat.. making additional notes to the Word file.  Then I enlarge the font and double-space it, and print - that's what I do my workouts from. 

    When it’s time to enter my progress reports twice a week – I have the advantage of a quality keyboard and full size screen to enter the data and write a note to my trainer.  I would not have any interest in entering data and writing detailed notes on a mobile device. 

    If  Trainerize goes thru with its plan to make client training features available only on mobile – I will have to quit as a client.  It’s a shame because to date – Trainerize has met my needs as a homebound person with marginal high speed internet.

  • 0
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    Dana Keller

    Has anyone received any kind of a response from the Trainerize staff?  I find it odd - and disappointing that none of the questions raised here have been answered. There has been plenty of time to address some of these questions.  Am I missing a response somewhere?  If so, please direct me to where the response from Trainerize may be.  If not - REALLY?  

  • 0
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    Josie Pala

    I was thinking the same thing Dana. I don't see any responses to anyone's concerns? 

     

  • 0
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    Mariela Olivares

    I'm so disappointed by this! I use Trainerize on my laptop all the time. The app is not very user friendly at all, and I use apps and my mobile device constantly in many ways. I don't see any benefit in getting rid of more utility and options. The company should reconsider. 

  • 0
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    Karen Laser

    Trainerize: "This keeps everything nice and simple, and lets your clients ditch their laptops and enjoy the convenience and flexibility of a mobile app!"  I DON'T WANT TO DITCH MY LAPTOP!  The laptop provides for a better presentation while using the graphs, printing, sending messages, etc. I suggest a re-do on your statistics!  

  • 2
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    Alan Calvert

    "This keeps everything nice and simple, and lets your clients ditch their laptops and enjoy the convenience and flexibility of a mobile app!"

    That's just a weak attempt to paint this situation as a good thing and not us losing functionality.  The bottom line is we are actually losing flexibility and convenience by being forced into using the mobile app.  The Trainerize mobile app is pretty weak to be honest.  I use it when it's my only option to verify my plan and chat with my trainer.  To me its value is only as a supplement to the web app.  I don't even use it during a workout.... I use a real strength training app called 'Strong' then manually add my stats to Trainerize.  

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