Updated: March 14, 2019
Recently, we announced a change coming to Trainerize: the transition of client access from the desktop web app to the mobile app only, and in response we received a lot of thoughtful feedback.
We appreciate how candid you’ve all been and want you to know that your questions and concerns did not go unheard.
After speaking directly with many of you, we sat down together as a team to make sure that this change will not significantly impact any of your businesses and to ensure that every move we make is a move in the right direction for both you and your clients.
We’ve made some changes to our initial plan and deferred the date of this change to early Q3 2019. And, to help clarify why we’re making this change and what exactly the process will look like, we’ve also decided to share some of our future plans.
What you need to know:
We’ve been hard at work building a new Trainerize app—completely rebuilt from the ground up to deliver a faster, more stable, and more reliable experience for both you and your clients.
● Clients will not be able to use the desktop web app for training related purposes (i.e., tracking workouts, viewing their calendar and their progress stats).
● Before client access to the web app is changed in any way, clients will be receiving The New Trainerize App—fully rebuilt from the ground up—that runs faster and uses less memory than ever before.
● Once this new app is released, there will be an interim period where clients will still be able to access both the web and mobile versions of Trainerize. This will allow us to do some additional checks and testing, and make sure all issues (including stability and performance on Android) have been remedied by the The New Trainerize App before removing web access for clients.
● Only once The New Trainerize App has been fully tested and our team is satisfied that there are no major outstanding performance issues will we begin to retiring web access for training features for clients (i.e., tracking workouts, viewing their calendar and their progress stats).
● Even after client access to training features on the web is removed, clients will still be able to log in to the desktop web app to update their profile and securely manage payment information.
● Trainer access to the web app will not change. You will still have full access to all training features on the web version of Trainerize.
● Moving forward, we are looking at providing PDF and enhanced legibility options for your clients to help support the needs of clients who are less tech-savvy or who require accommodations or modifications to make the most of a mobile-only experience.
Based on your feedback, we wanted to offer some solutions and options to prepare for the change by addressing some of the most common themes we’ve seen:
Clients who prefer printing their workouts. We know that many of you have clients who are less tech-savvy or who prefer the low-fi simplicity of using printed workouts. While clients will no longer have the ability to print workouts themselves, as their trainer you still have the power to print or email pdf workouts for in-person clients or clients without app access. We are also looking into a solution for the client receiving a printable PDF copy of their workouts and we promise to keep you updated with our progress on this.
Clients who accessed their progress and calendar graphs on the computer. We are working on moving many of the desktop features to mobile in the near future. This process is already underway as the The New Trainerize Mobile App will include an upgraded calendar with drag and drop functionality and improved progress graphs.
Clients who require a bigger screen size. For clients who struggle with small text or buttons, we’re excited to share that The New Trainerize App will include larger font sizes for better legibility on larger phones. Dynamic text is something we’re looking into for future upgrades. If you would like to learn more about these upgrades, please subscribe to this idea thread so we can notify you of our progress. Also note that the mobile app does function on tablets, so clients can see an enlarged version of the app and exercise videos without needing to use a computer.
Clients who mention stability issues on the mobile app. Some of your clients may have opted to use the web app because of stability issues with the mobile version. In these cases, The New Trainerize App will provide your clients with a more reliable mobile experience allowing them to untether from their computers and take their fitness with them everywhere they go. Clients who are overall more accustomed to the web app. Inform clients about this change as soon as possible and encourage them to slowly make the shift to the mobile app. Feel free to use our mobile app walkthrough video to educate clients about the mobile app and help them make the transition.
Why is this change coming?
It’s because we’re committed to making the mobile app amazing.
The New Trainerize App will make the client experience smoother by tackling head-on the performance issues some of your clients are having right now (especially on Android).
It will also allow for the introduction of some new exciting features and integrations that are mobile-centric like tracking meals, goals, and habits, which we’ll be releasing later this Summer. However, these new features require on-the-go entry via the mobile app, or pairing with an Apple Watch or Fitbit and are therefore not compatible with a web version of the app.
That said, with all these upcoming changes and new features on the horizon we feel that the best way to serve you and your clients is to dedicate our team’s creativity and energy to the development of this new powerful mobile app.
Need more details?
Check our full FAQ page for more details and updates leading up to the transition.
We thank you for your continuous support and honest feedback, and for the trust that you put into us as we look to the future and strive to create a better experience for you and your clients.
We will keep you informed about this change as the date draws closer and will continue to be transparent about every decision we make within the product and regarding your client experience.
Updated: February 22, 2019
Here at Trainerize, we obsess over our mission to make fitness accessible, and part of that obsession includes looking to the future and investing in technology that makes our platform and the businesses and services it supports more flexible, convenient, and user-friendly.
As we look ahead, we can clearly see that consumers are demanding more than ever from their devices and apps. The world is going mobile and we believe the Trainerize experience should be too.
What’s more important is that your clients believe that too.
In fact, today 98.2% of Trainerize clients are logging in to the app on mobile only.
And that’s why, as of March 31, 2019, we will be shifting the client experience to mobile only.
As part of our journey to bring the client training experience on mobile to a whole new level, our goal was to make their app experience more stable and reliable.
For the past year, we have been working hard on our new mobile app. This is a brand new Trainerize Fitness app that we've rebuilt from the ground up. We will be launching the new app this Spring, and with this launch, we are aiming to tackle a lot of performance issues some of your clients are having right now (especially on Android). This new mobile app will allow us to bring more amazing features and slick new integrations that your clients have been waiting for!
The decision to move away from the web training for clients not been an easy one, but we are listening to your feedback and will be incorporating your needs and client preferences into the new upcoming mobile app.
What does this mean for your clients?
Clients will use the mobile app for all their training and nutrition coaching and to communicate with you, and we’ll be reducing our web app functionality for clients to solely manage payment information.
This keeps everything nice and simple, and lets your clients ditch their laptops and enjoy the convenience and flexibility of a mobile app! It also allows us here at Trainerize to focus our future developments on the mobile experience and stay at the forefront of the rapidly advancing field of fitness technology.
(NOTE: This change will not impact the way you build or deliver training services through Trainerize. All trainers, admins, and account owners will still have access to and will continue to use the web app.)
We’ll be notifying clients still using the web app of these upcoming changes, but we’d appreciate your help passing the message along to your clients along with the FAQ article we've created for them.
- FAQ (For Trainers): Client Access to the Desktop App is Going Away in Q3 2019
- FAQ (For Clients): The Desktop Web App is Going Away in Q3 2019
- How do I print workouts
- Mobile App Walkthrough Video