Custom Branded App: Greet Your Clients with a Welcome Video

***Only available if you have a Pro/Studio/Enterprise custom app.***


Make a good first impression by uploading a client Welcome Video to the app. This video will appear when a client first logs into your mobile app and is the perfect opportunity to get them excited about training with you and using your app! Available on Android and iOS apps. 


How to Upload a Client Welcome Video

1. On your Mobile App

Tap the More tab at the bottom right of your mobile app and select Welcome Video under the Business Settings section. 



Select Add Video and upload your Welcome Video by taking a new video or choosing one you already have on your device.




2. On your Web Account

Log into your ABC Trainerize web account and select Add-ons from the left-hand menu. From there, select Custom Branded Mobile App > Welcome Video.

Screenshot 2024-06-04 at 10.35.23 AM.png


Tips for Creating a Great Client Welcome Video!

  • Upload a video that is portrait orientation.
  • Keep your video under 2 minutes.
  • The app does not save draft videos, if you want to do a few test runs, make sure you use your phone to record the videos and then upload the one you want to use.
  • We recommend recording in a well-lit environment with plenty of natural/artificial light for a more professional look.
  • Make sure the video is as high quality as possible. You can also use a pre-recorded video that you've created with a camera and then upload it to your app.

What To Talk about in the Welcome Video?

  • Introduce yourself and welcome clients to your training app and program.
  • Give clients a quick intro of what they should expect from training with you or from this particular training program.
  • Encourage clients to use the app to track their progress and communicate with you.
  • Get them motivated and excited!

Welcome Video FAQ

  • How do I change my Welcome Video?
    To change or replace your existing welcome video, simply navigate back to the Welcome Video section of your mobile app or web account to upload a new one.

  • Will the Welcome Video replace the ABC Trainerize client walkthrough video when a new client signs into the app for the first time?
    The Welcome Video will not replace the ABC Trainerize walkthrough video. When a new client signs into the app for the first time, your Welcome Video will appear after the client walkthrough video.

Related Articles

This article was last updated on

Have more questions? Submit a request


  • 0
    Brian Moyle

    This feature was part of android but as far as I know, it hasn't been accessible for a long time now...

  • 0
    Tommy Little

    I do not have a Welcome Video tab in my mobile app settings, nor do I have a tab to make a Why Train with Me video. Have these features been removed or something?

  • 0
    Brian Moyle

    Tommy to you have an apple phone or an android phone? I think it was removed for android but I think it remained on apple phones (not 100% as I don't have one).

Please sign in to leave a comment.