Guided Setup

With the Guided Setup, you have a logo but you need some technical help adapting your logo into icons for the different app store formats and your splash screen.

This does not include coming up with a design or branding for your business. If needed, we can direct you where to find a suitable designer.

Upon submission to Trainerize, the overall publishing process can take up to approximately 3 weeks pending approval from both the Apple and Google app stores and our current queue. 

See more information at our alternative help article:

How long does it take to get approved for the Custom Branded Mobile App?


In order to prepare your app for publishing, we'll need some information from you first. We will supply you with a form to collect this information. We will need the following:

  • Name of your app - what will be the name of your app? (maximum allowed: 50 characters)
  • What is the description of your app - a brief description of your app 
  • Branding - what existing logos do you have - we'll take your current business logo and adapt it for your custom app icon. Only .jpg, .gif and .png files allowed. Maximum size of 5 mb. If you have purchased Guided Setup but do not have any current artwork for your business, our team can point you to some resources to find a designer that can work with you to discover the right voice and brand for your business. Once your designer generates the required artwork, we can continue with this process.
  • Splash Image - You can include a customized image on the initial app login screen. Your logo will go on top of this image. It should be a high resolution photo at least 2048 x 2048 pixels in size.

This is an example of the form that will you will fill out:

Once you have filled out the form provided with the information listed above, you will then click "Submit". The publishing process takes a few weeks pending approval from the different app stores, and based on our current queue. Once both the iOS and Android apps are ready, we'll let you know and we'll give you an option to seamlessly notify everyone in your business to switch over to your custom app.


If you're stuck at any point, do not hesitate to reach out to our team at

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