I'm having trouble with MyFitnessPal working/syncing my meals. Where can I find help?

 

If you're having issues with MyFitnessPal we recommend the following steps to identify the root cause of the issue.

First things first: Check MyFitnessPal Status

Before you complete these steps, please check to make sure that MyFitnessPal hasn’t had any recent issues (i.e., no syncing errors, frequent crashes, or system failures in the last week) by checking the app status here: https://downdetector.ca/status/myfitnesspal

If there are any problems on MyFitnessPal’s end, that might be the cause of the syncing issue you’re experiencing in Trainerize. Unfortunately, if that’s the case our only option is to wait until MyFitnessPal gets everything back up and running.

Next: Try the following solutions

If MyFitnessPal has had no issues for the last week, I’d recommend you try the following:

Solution 1:

Myfitnesspal will not sync if the calories you’ve entered for the day are below a level they have termed "Unhealthy". MyFitnessPal automatically has a minimum daily calorie goal of 1,200 calories per day for women and 1,500 calories per day for men. These minimums, based on recommendations from the National Institutes of Health, ensure that those using the app to try to lose weight do so safely and get enough essential nutrients to prevent malnutrition.

Can you please ensure that at least on at least one of the day you’re trying to sync (e.g., yesterday) your logged nutrition data is above the recommended threshold (Male - over 1500 calories / Female - over 1200 calories), then click the button to "Complete this entry". It may take a few minutes, but your calories should now sync over to Trainerize.

Solution 2:

If the first option does not work, you may need to unsync your MFP account from Trainerize, delete the Trainerize app, then reinstall and try to sync again. This should solve the issue.

Solution 3:

If solution 2 does not work, it could be caused by the fact that MFP allows you to sign up with your Facebook. If you have set up your MFP account using your Facebook account as your login credentials, you will need to unlink this momentarily and create an email sign in by following the steps below:

From the Web

Log into your account on our website at www.myfitnesspal.com. If you are a mobile app user, you should log in using the same username and password  you use in the app.

Click "My Home" then "Settings" then "Facebook/Twitter sharing settings: and click "Disconnect" in the Facebook section.

From the Android, iPad and iPhone MFP app:

In the Menu (or "More" page) tap "Settings" then "Sharing & Privacy" then tap "Facebook Settings" then "Disconnect from Facebook".

If you created your account using your Facebook login, you will be prompted to enter a new MyFitnessPal password. You will need to log in using your registered email address and MyFitnessPal password from then on.

Solution 4: If you have two MyFitnessPal accounts it may mixing up the data source and incorrectly pulling data from your other account. Please make sure you either delete the account you are not using or make sure it’s set up with a different email/password and the one you’re using to track meals is the one you connected to Trainerize.

 

If none of these solutions work for you

If the issue persists, please reach out to us and provide the following information for additional troubleshooting:

  1. make and model of phone, including current OS
  2. Trainerize application version number, i.e. 5.0.3
  3. email used for Trainerize login

 


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