How do I resend the client Invitation, Consultation Form or Reset Password?

If your client did not receive the Invitation to activate their account you can resend it so that they can activate their account. The activation link in these emails expire after 7 days. 

From the same place shown below you can also resend the Consultation Form or Reset a client's password.

  • Login to your Trainerize web account
  • Click on "Clients" from the left hand menu
  • Click the checkbox to the left of the client avatar to select the client
  • From the "Resend" dropdown menu at the top choose "Invitation", "Consultation Form" or "Reset Password"

 

Option 1 - Resend Invitation

  • Click "Send Setup Mailer"

 

Option 2 - Copy and send invitation initial setup link

  • Click the 3 dots menu item and select Copy Setup Link
  • Use this when you want to send this to your client via a personal email or if they have not received the initial email
  • You can also use this if your client is sitting next to you and you want to set them up on the spot

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Option 3 - resend Consultation Form

  • Click "Send Consultation Form"

 

Option 4 - Reset Password

  • Click "Confirm Password Reset"


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