If your client did not receive the Invitation to activate their account you can resend it so that they can activate their account. The activation link in these emails expire after 7 days. 

From the same place shown below you can also resend the Consultation Form or Reset a client's password.

• Login to your Trainerize web account
• Click on "Clients" from the left hand menu
• Click the checkbox to the left of the client avatar to select the client
• From the "Resend" dropdown menu at the top choose "Invitation", "Consultation Form" or "Reset Password"

Option 1 - Resend Invitation

• Click "Send Setup Mailer"

Option 2 - resend Consultation Form

• Click "Send Consultation Form"

Option 3 - Reset Password

• Click "Confirm Password Reset"