If your client did not receive the Invitation to activate their account you can resend it so that they can activate their account. The activation link in these emails expire after 7 days.
From the same place shown below you can also resend the Consultation Form or Reset a client's password.
- Login to your Trainerize web account
- Click on "Clients" from the left hand menu
- Click the checkbox to the left of the client avatar to select the client
- From the "Resend" dropdown menu at the top choose "Invitation", "Consultation Form" or "Reset Password"
Option 1 - Resend Invitation
- Click "Send Setup Mailer"
Option 2 - resend Consultation Form
- Click "Send Consultation Form"
Option 3 - Reset Password
- Click "Confirm Password Reset"
- How do my clients login to Trainerize?
- How to set and reset a client's password
- How do I set up the basics and add my first client? [Video]
- How do I customize the client consultation form?