How do I resend the client Invitation, Consultation Form or Reset Password?

If your client did not receive the Invitation to activate their account you can resend it so that they can activate their account. The activation link in these emails expire after 7 days. 

From the same place shown below you can also resend the Consultation Form or Reset a client's password.

  • Login to your Trainerize web account
  • Click on "Clients" from the left hand menu
  • Click the checkbox to the left of the client avatar to select the client
  • From the "Resend" dropdown menu at the top choose "Invitation", "Consultation Form" or "Reset Password"

 

Option 1 - Resend Invitation

  • Click "Send Setup Mailer"

 

Option 2 - resend Consultation Form

  • Click "Send Consultation Form"

 

Option 3 - Reset Password

  • Click "Confirm Password Reset"

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