If your client did not receive the Invitation to activate their account you can resend it so that they can activate their account. The activation link in these emails expire after 7 days.
From the same place shown below you can also resend the Consultation Form or Reset a client's password.
- Login to your Trainerize web account
- Click on "Clients" from the left hand menu
- Click the checkbox to the left of the client avatar to select the client
- From the "Resend" dropdown menu at the top choose "Invitation", "Consultation Form" or "Reset Password"
Option 1 - Resend Invitation
- Click "Send Setup Mailer"
Option 2 - Copy and send invitation initial setup link
- Click the 3 dots menu item and select Copy Setup Link
- Use this when you want to send this to your client via a personal email or if they have not received the initial email
- You can also use this if your client is sitting next to you and you want to set them up on the spot
Option 3 - resend Consultation Form
- Click "Send Consultation Form"
Option 4 - Reset Password
- Click "Confirm Password Reset"