Cancel a Client's Pending Purchase

 

As long as your client hasn't paid for a product, trainers have the ability to cancel a pending purchase. There are many reasons why you may have to cancel a purchase before your client has paid. Perhaps they changed their mind, or you chose the incorrect product. Rest assured, through TZ Pay you have the flexibility to not only process refunds for your clients, but you can also cancel an invoice before it's even paid for! 

 

1. Click on the "Payments tab 

2. Under "Invoices" chose the "Pending" tab

3. Click on the name of the product you wish to cancel. 

 

Cancel_a_pending_invoice_step_1.png

 

4. A pop-up window will appear with the Purchase Details for that product. 

5. Click on the "CANCEL PURCHASE" button at the top right and confirm your request. 

 

Cancel_a_pending_invoice_step_2.png

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