How to Migrate from Stripe

If you are using Stripe separately from your Trainerize Pay account, and you want to move over to a seamless payment experience with Trainerize Pay, you will need to follow these quick steps.

1. Cancel the "Auto-Renew" for any client subscriptions you have created in Stripe.

As per Stripe's usage settings, by default, a subscription continues, and the customer continues to be billed, until it’s canceled. You can cancel subscriptions yourself from the Dashboard.

After canceling a subscription, a customer could still be charged if there are invoice items you created or there was a proration and the subscription is canceled at period end.

2. Setup Your Trainerize Pay account

Follow the steps in this article to setup your Trainerize Pay account:

3. Create your Training Products in Trainerize Pay and Subscribe Clients

Create a Package or Subscription Plan and subscribe clients to it. Follow the steps in this article to learn how:

That's it! If you need assistance migrating to Trainerize Pay, please don't hesitate to get in touch via chat or by raising a support ticket.

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